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RHM 241 F&B Management FINAL EXAM Questions with Complete Answers
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RHM 241 F&B Management FINAL EXAM Questions with Complete Answers
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RHM 241 F&B Management FINAL EXAMQuestions with Complete Answers
Maximize profits through the sale of food and beverages
Independent & Chain - Answer-Commercial food service
Food & Beverage is not the main priority
Business, healthcare, education, private clubs, military restaurants, prisons, etc. -
Answer-Non-commercial food service
Roman catholic church, english and american inns - Answer-Hotel restaurants
English coffee houses in the 1600s
Delmonico's restaurant in NY- 1827
Chains, drive-ins, quick service restaurants - Answer-Freestanding restaurants
The father of industrial catering - Answer-Robert Owen
Ownership of management is categorized as... - Answer-Independent, chain, franchise
Owner or owners who have one or more properties with no chain relationship
A large number of restaurants that open are not in business 5 years later - Answer-
Independent restaurants
Ready access to cash/credit, experiment without risk, hire staff specialist
Slow response times to market changes - Answer-Chain restaurants
Start-up assistance, lower costs due to volume purchasing, tested operating procedures
Contract favors franchisor - Answer-Franchise restaurants
New foods and higher-quality items
Convenience stores will gain market share
"Green" restaurants will become more popular
Technology - Answer-Future Outlook
3 groups of people in the labor- intensive industry - Answer-Managers, supervisors,
service personnel
Long-term plans & goals
Overall business environment - Answer-Top managers
Shorter-term goals
Facilitate the communication flow up and down in the organization - Answer-Middle
managers
, Link between management and employees
Use technical skills more - Answer-Supervisors
Have authority over one or more revenue-generating departments - Answer-Line
managers
Do not have a direct impact on bringing in revenue - Answer-Staff mangers
Positions in food service - Answer-Front of the house and back of the house
Using the resources you have to do what you want to do - Answer-Management
7 tasks in the management process - Answer-Planning, organizing, coordinating,
staffing, directing, controlling, evaluating
Creating goals and objectives
Developing action plans to reach them - Answer-Planning
Establishing the flow of authority and communication among people
One supervisor per employee - Answer-Organizing
Assigning work and organizing people and resources to achieve the operation's
objectives
Dependent on communication in all directions - Answer-Coordinating
Recruiting and hiring applicants
Best qualified employees
Job descriptions, specifications
Orientation of new employees - Answer-Staffing
Getting work done through other people
Supervising
Scheduling
Disciplining - Answer-Directing
Developing and implementing control systems
Control in financial management - Answer-Controlling
Determining the extent to which planned goals are achieved - Answer-Evaluating
Management activities can overlap and a manager's day may be spent doing activities
from all the management functions - Answer-Integrating
Guests, owners, area/regional directors, managers, employees - Answer-Primary
groups
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