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Systems Approach to Food and Beverage Management Exam 1 Questions with Complete Answers
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Systems Approach to Food and Beverage Management Exam 1 Questions with Complete Answers
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Systems Approach to Food andBeverage Management Exam 1
Questions with Complete Answers
Leadership vs Management - Answer-- Leadership: Guiding/leading people
- Management: Managing things/stuff
- People do not like to be managed/treated like objects
- Both Important
- Class focuses more on management
Noncommercial Operations (Institutional Food Service) - Answer-Schools, Hospitals,
Military, Nursing Homes, and Employee Dining
Commercial Operations - Answer-Hotels, Restaurants, Clubs, Casinos, etc.
Similarities Between Noncommercial and Commercial Operations - Answer-- NEED for
managerial control
- People/Labor Intensive
- Facial responsibility
Differences Between Noncommercial and Commercial Operations - Answer-- STYLE of
managerial control
- Finance
- Focus on profit, billing, and accounting
Food and Beverage Revenue Centers - Answer-Restaurants, Banquets, and Room
Service
Support Centers - Answer-DO NOT generate revenue
- Purchasing/receiving
- Storage sometimes separate, often underneath purchasing
- Central commissary
- Stewards/Janitorial
- Laundry
- General and Administrative (G+A OR A+G)
Revenue vs Sales - Answer-Revenue: Money coming in - $50
Ex) Sold 2 Sweaters $25 Each for a total of $50
Sales: $25 per sweater
Catering vs Budget - Answer-Catering: Generally sales; Reaching out/promotion
Banquet: Execution of servers, cooks, bussers, etc.
, Operations Management - Answer-Encompasses people, money, products, time,
procedures, energy, facilities, and equipment; Begins with the menu which drives the
concept, target market, hours, etc.
Components of Management - Answer-- Planning goals and objectives
- Organizing flow of authority and communication
- Coordinating who does what
- Staffing hiring/firing
- Directing getting work done through people
- Controlling corrective action when results fall short
- Leading indicator vs. lagging indicator
- Evaluating monitoring the processes
Component's of Effective Planning - Answer-- Setting long-term goals
- Vision, strategy, often 12+ months out
- Setting short-term goals
- Milestones, often 0-12 months out
- Supervision - Daily, Managerial Oversight
- Information: Reporting, Central to all other components
- Communication: Dissemination of information
- Employees have better buy-in (need to know)
- Flexibility
- Percents vs. Actual Numbers
- Implementation
- Analysis Paralysis
Components of Effective Evaluating - How well are we doing? - Answer-- Reviewing
milestones on the way to goals
- Measuring employee performance
- Assessing effectiveness of training programs
Evaluating - Answer-Conduct employee performance reviews
Organizing - Answer-Revise job descriptions and job specifications
Coordinating - Answer-Help someone in another development to plan an upcoming
special event
Controlling - Answer-Revise standard food and labor costs
Staffing - Answer-Revise job descriptions and job specifications
Directing - Answer-Carryout routine supervisory duties
Planning - Answer-Help someone in another department to plan an upcoming social
event
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