Exam (elaborations)
Walmart Exam Guide Questions and Answers 2024
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Exam of 2 pages for the course Walmart at Walmart (Walmart Exam Guide)
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Walmart Exam GuideCulture - answer the sum of values & rituals which serve as the glue to integrate
organizational members
Core values - answer1. service
2. respect
3. excellence
4. integrity
Service – answer WM asserts:
- customers are first priority (i.e. 10 foot attitude)
- best way to serve customers is by supporting associates
- foster connection with customers by giving to local communities
Respect – answer WM asserts:
- respect is earned through listening to its associates & through freely sharing ideas &
information (i.e. open-door mgmt. policy)
- associates are encouraged to be accountable and take ownership
Excellence - answerWM asserts:
- excellence is achieved through finding new ways to do things (i.e. innovation),
modeling positivity in the work environment, & emphasizing teamwork
Integrity - answerWM asserts:
- culture of integrity achieved through being truthful & being fair when dealing with
associates, suppliers, & stakeholders
- operating in compliance with laws & organizational policies
Reality: a dichotomy exists between WM professed & the company's perceived culture -
answerWM inefficienciesdsf lie in its frugal culture
Bureaucratic leadership - answer- highly centralized and hierarchical >>> "one size fits
all mgmt."
- org. culture trickles from the top down
- WM executives believe in continuous improvement, continuous learning & expect all of
management's efforts to yield results
- penny pinching practices are expected when it comes to company expenditures (e.g.
cashiers purchase own pens)
- lower levels of org. structure cannot easily adjust business practices due to lengthy
communications & approval processes involving middle/upper mgmt.
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