©THEBRIGHT EXAM SOLUTIONS
11/7/2024 12:35 PM
BUSMHR 3200 Charles Buchanan Org
Behav. Exam 1 Study Guide.
4 skills employers desire most - answer✔1. critical thinking
2. problem solving
3. judgement and decision making
4. active listening
5 characteristics of bad employees - answer✔1. problems with interpersonal relationships
2. fail to hire, build, and lead a team
3. fail to meet business objectives
4. unable to change or adapt
5. lack functional orientation
organizational behavior - answer✔The study of individuals and groups within an organizational
context, and the study of internal processes and practices as they influence the effectiveness of
individuals, teams, and organizations
leadership - answer✔the process of developing ideas and a vision, living by values that those
ideas and that vision, influencing others to embrace them in their own behaviors, and making
hard decisions about human and other resources
leader - answer✔person who exhibits the key attributes of leadership
manager - answer✔directs, controls, and plans the work of others and is responsible for results.
3 key functions of leaders and managers - answer✔authority, responsibility, accountability
authority - answer✔the right to make decisions
responsibility - answer✔assignment for achieving a goal
, ©THEBRIGHT EXAM SOLUTIONS
11/7/2024 12:35 PM
accountability - answer✔acceptance of success or failure
7 competencies - answer✔self, diversity, across cultures, communication, teams, change, ethics
ethics competency - answer✔The knowledge, skills, and abilities to incorporate values and
principles that distinguish right from wrong when making decisions and choosing behaviors
ethics - answer✔the values and principles that distinguish right from wrong
self competency - answer✔The knowledge, skills, and abilities to assess your personal strengths
and weaknesses, set and pursue professional and personal goals, balance work and personal
life, and engage in new learning
diversity competency - answer✔The knowledge, skills and abilities to value unique individual,
group and organizational characteristics, embrace such characteristics as potential sources of
strength, and appreciate uniqueness of each.
across cultures competency - answer✔The knowledge, skills and abilities to recognize and
embrace similarities and differences among nations and cultures.
culture - answer✔the dominant pattern of living, thinking, feeling, and believing that is
developed and transmitted by people, consciously or unconsciously, to subsequent generations
communication competency - answer✔Knowledge, skills and abilities to use all the modes of
transmitting, understanding, and receiving ideas, thoughts and feelings for accurately
transferring and exchanging info
teams competency - answer✔The knowledge, skills, and abilities to develop, support, and lead
groups to achieve goals
change competency - answer✔The knowledge, skills, and abilities to recognize and implement
needed adaptations or entirely new transformations in the people, tasks, strategies, structures,
or technologies
capital - answer✔cash, valuables, or goods used to generate income. people are the most
important in business
Human Resource Management (HRM) - answer✔the process of employing people, training and
compensating them, developing policies relating to people, and developing strategies to retain
employees.
external factors of HRM - answer✔globalization, healthcare costs, diversity, technology,
changing demographics, layoffs
