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EGCC - BUS209 - Customer Service - Module Quiz - Customer Service in Organizations
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EGCC - BUS209 - Customer Service - Module Quiz - Customer Service in Organizations
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EGCC - BUS209 - Customer Service -Module Quiz - Customer Service in
Organizations
An organization that knows a great deal about the characteristics, values, interests, and
behaviors of its customers is taking a(n) approach. ANSWER-consumer-oriented
A customer service worker must have a degree. ANSWER-false
Employers commonly require customer service workers to work weekends and shift work.
ANSWER-true
All of the following are part of the customer service skillset for a customer service worker
except . ANSWER-analyzing problems and researching answers
Products and services become more like commodities when it is so easy for customers to .
ANSWER-compare prices and buy on price alone
A customer service worker is expected to be fully trained before assuming their duties at a new
place of employment. ANSWER-false
Which of the following CSW skillsets ensures that a company is represented well and maintains
a good ongoing business standing? ANSWER-customer service
Using ______ is an approach to let customers solve each other's problems. ANSWER-the
internet
In an era when customers can easily compare prices and shop online, which of the following
may be the ultimate differentiating factor? ANSWER-the staging of customer experiences
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