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REC 2100 Final Exam Study Guide Solutions
bilateral agreement - ANSWER✔✔-international agreements made between two countries; can include
restrictions on airports that can be served by flights, flight frequency, and size and seat capacity of
airplanes
charter (motor coach) - ANSWER✔✔-pre-existing group secures the services of the bus at a reduced
price; group members may belong to a particular club or organization, or may simply form as the result
of a common interest in travelling to a destination at a reduced cost
e-ticket - ANSWER✔✔-mobile friendly ticket on a mobile device that can be scanned by many ticket
readers
commercial food service - ANSWER✔✔-serves the public and is available to anyone wanting to eat out;
e.g. include restaurants, clubs, bars, and fast food places
non-commercial food service - ANSWER✔✔-is found in places where food service isn't the main business
and there is a captive audience for these services; e.g. inclujde sports arenas, museums, historic sites,
special events, recreational camps, airlines, and movie theatres
how is non-commercial different from commercial food service? - ANSWER✔✔-1. more regular working
hours in non-commercial vs commercial food services jobs
2. non-commercial food service workers receive holidays off
full-service restaurant - ANSWER✔✔-customers sit down, have their orders taken and then are served;
includes Haute cuisine, fine dining and dining
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Haute cuisine - ANSWER✔✔-elegant expensive style of restaurant, staff is well-trained and plentiful,
fresh ingredients are used and usually there is a wine cellar
fine dining - ANSWER✔✔-elegant service just not has fancy as a haute cuisine restaurant; don't have as
many levels of wait staff
dining - ANSWER✔✔-growing category due to increasing demand for more casual dining and fresh
eclectic or fusion foods; this is the largest grouping of full service restaurants that includes bistros, cafes,
tratorrias, pubs, family style, speciality, ethnic, theme, and buffet
limited service restaurants - ANSWER✔✔-food service that involves little or no table service available;
customers order and pick up their own food and often clear their own table; commonly these are fast
food restaurants but this grouping also includes cafeterias, takeout, and food courts, the key is usually
self service
fast food restaurants - ANSWER✔✔-high speed service, high customer turnover, disposable
utensils/plates/cups, etc., limited menus, controlled portion sizes, customers serve themselves, many are
franchises, and assembly line food production occurs
drinking establishments - ANSWER✔✔-includes bars, taverns, pubs, cocktail lounges, and nightclubs;
some of these may be self service while others may be full service
main factors that have led to the success of fast foods - ANSWER✔✔-1. the discovery of frozen foods
2. the rise in automobile ownership and travel by same
3. franchising
4. the faster pace of life and the time poverty we experience regularly
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tourism sales dependent - ANSWER✔✔-earn more than 50% of their sales revenue from tourists; if the
tourist business dried up, these restaurants wouldn't be profitable
tourism profit dependent - ANSWER✔✔-earn 20-50% of their sales revenue from tourists so they
couldn't be profitable without tourists; most restaurants fit into this category
resident sales dependent - ANSWER✔✔-earn less than 20% of their sales revenue from tourists; these
restaurants may profit from tourist dollars but can operate without them; success is easier in big cities
than smaller ones due to the high number of potential customers to draw from
environmental concerns (food & bev industry) - ANSWER✔✔--minimizing the use of plastics and
styrofoam which take years to decompose - biodegradable containers are popular
-restaurants using products raised and grown locally to reduce carbon emissions
-organically grown food
takeout - ANSWER✔✔--"home meal replacement" and includes vending machines
-takeout restaurants offer the best chance for success among new ventures
-leads to more quick service meals and buying prepared food from grocery outlets or takeout vendors
casual dining - ANSWER✔✔-due to less discretionary income, casual dining is replacing fine dining, and
restaurants are becoming smaller and more intimate to be profitable
dining out with children - ANSWER✔✔-availability of a kids menu is very important if restaurants wish to
encourage the presence of young diners and families
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