NECI 911 DISPATCH CERTIFICATION
EXAM NEWEST 2024-2025 ACTUAL
EXAM COMPLETE 257 QUESTIONS
AND CORRECT ANSWERS
(VERIFIED ANSWERS)
Code of Ethics - ANSWER-Set boundaries before any unwanted
events occur
Values - ANSWER-Belief, mission, goals or a philosophy that is
really meaningful
Values of a 911 Agency - ANSWER-Continuous improvement,
caller satisfaction, employee development,
innovation, maximize utilization of resources,
and commitment to the community
Ethics - ANSWER-The word originates from the Greek word
"ethikos" meaning moral or showing moral character
Two Aspects of Ethics - ANSWER-1. The ability to discern right from
wrong, good from evil and proprietary from in-
proprietary
,2. The commitment to do what is
right good and proper
liability - ANSWER-Legal responsibility for an action
Vicarious Liability - ANSWER-A legal concept that holds
someone liable for their actions and for the actions,
inactions, errors and omissions of those
employees they supervise
Standard of Care - ANSWER-Reasonable actions, under the
circumstances, in comparison to the actions of others
with similar training and direction in a given situation. Failure to meet
the standard of care is a breach of duty and a
component of
negligence.
9-1-1 Standard of Care - ANSWER-1.
policies and procedures
2. State and
federal laws
3. Professional standards
within the 9-1-1 profession
,Negligence - ANSWER-Failure to exercise the degree of care
considered reasonable (under the circumstances)
resulting in an unknown intended
injury to another person
Negligence is the result of... - ANSWER-Carelessness, forgetfulness,
and attentive, indifferent, and lax
True or False: intent to harm is not required to prove negligence -
ANSWER-True
Four Components of Negligence -
ANSWER-1. duty to perform
2. Breach of
duty
3. Proximate
cause
4.
Damages
Gross Negligence - ANSWER-When someone...
- deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure,
training procedures or other laws, ordinances, rules or regulations
, Three types of law -
ANSWER-1. Constitutional
2.
criminal
3.
Civil
Constitution three branches - ANSWER-1. Executive
2. Legislative
3. Judiciary
Contract Law - ANSWER-Legally binding exchange of promises or
agreement between parties that the law will
enforce
Tort Law - ANSWER-Negligence, nuisance, defamation, international
thoughts, statuary towards, economic towards
and
competition
law
Property Law - ANSWER-Property designates those things that are
commonly recognized as being the possession of a person or group.
Important types of property include real property, personal property,
and intellectual property
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