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Deca Exam questions with correct answers graded A+
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Deca Exam questions with correct answers graded A+
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Deca Exam questions with correctanswers graded A+
1) An employer may be liable for an employee's tort when the employee's actions occur - correct answer
✔✔within the scope of his/her employment.
2. Which of the following statements is true about express contracts:
A. They are enforceable when one party is underage.
B. They are stated orally or in writing.
C. They are usually unilateral agreements.
D. They are enforceable if the promises are illegal. - correct answer ✔✔B
3. Which of the following is an aspect of channel management that impacts customer service?
A. Advertising C. Protectionism
B. Taxes D. Timeliness - correct answer ✔✔D
4. Since most large, industrial goods require installation, the channel of distribution most commonly
used by
their producers is
A. producer to industrial distributor to user. C. producer to agent to industrial user.
B. producer to agent to retailer. D. producer to industrial user. - correct answer ✔✔D
5. What type of law is violated when a supplier requires intermediaries to enter into tying agreements?
A. Zoning C. Antitrust
B. Probate D. Infringement - correct answer ✔✔C
6. Because of their strategic significance in providing place utility, it is usually easier to change price or
promotional efforts than to change
,A. distribution channels. C. market strategies.
B. target markets. D. packaging - correct answer ✔✔A
7. Which of the following is a barrier to effective listening:
A. Concentration C. Distractions
B. Empathy D. Open-mindedness - correct answer ✔✔D
8. One of the disadvantages of using nonverbal communication is that it
A. is not a common form of communication. C. is not considered courteous.
B. may not be interpreted accurately. D. may not be noticed by the listener - correct answer ✔✔B
9. What communication style is most appropriate to use when you are providing a friend with personal
advice?
A. Judgmental C. Empathic
B. Formal D. Businesslike - correct answer ✔✔C
10. Business employees who participate in group discussions should present their ideas and opinions in
a(n)
A. argumentative way. C. assertive manner.
B. written format. D. nonverbal style. - correct answer ✔✔C
11. Which of the following are elements that appear in the heading of a memorandum:
A. Company, to, subject, and date C. Date, title, to, and company
B. To, title, from, and date D. To, from, date, and subject - correct answer ✔✔D
12. Before sending a professional e-mail message to a business associate, a businessperson should
A. code the message's importance as "high priority."
B. proofread the message for spelling and grammatical errors.
C. make sure that the message is typed in capital letters.
, D. insert a vague statement in the message subject line. - correct answer ✔✔B
13. Which of the following is a type of simple written report that usually is distributed to employees
within a
business:
A. Proposal C. Handbook
B. Memorandum D. Newsletter - correct answer ✔✔B
14. Which of the following is a guideline for employees to use in communicating with coworkers:
A. Be sure to share rumors and gossip with their coworkers
B. Feel free to express their complaints about their jobs
C. Think about what they want to say before they say it
D. Use a direct approach in speaking to an angry coworker - correct answer ✔✔C
15. What might result if a business fails to maintain positive customer/client relations?
A. Decrease in sales C. Loss of advertisers
B. Reduction in assets D. Lowering of goals - correct answer ✔✔A
16. Employees who are unable to respond to questions about the company's goods or services can affect
the customer's
A. image of the business. C. sourcing strategy.
B. purchasing ability. D. price fixing. - correct answer ✔✔A
17. Which of the following is no longer the determining factor in customers' buying decisions for many
products:
A. Quality C. Price
B. Return policies D. Customer service - correct answer ✔✔C
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