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7 BREW TRAINING STUDY GUIDE SOLUTIONS
Blondie - ANSWER✔✔-(The best seller!) - Caramel, vanilla, espresso, Smooth Mix.
Triple 7 - ANSWER✔✔-White chocolate, Irish cream, 6 shots of espresso, Smooth Mix
Brunette - ANSWER✔✔-Caramel, hazelnut, espresso, Mocha Mix.
Razorberry Energy - ANSWER✔✔-Strawberry, raspberry, blackberry, Energy
Strawberry smoothie - ANSWER✔✔-Strawberry smoothie mix, vanilla soft-serve
Sequence of reading back the drink - ANSWER✔✔-1. Drink Size (Kids, Small, Medium, or Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drizzle, Cinnamon Sprinkles)
The Vital Foundation of Our Success:
Our Culture - ANSWER✔✔-The people and culture are what produce our secret sauce: how we make our
customers feel. No amount of speed, quality, or smooth operations can replace that. If we stay true to
who we are and honor our culture and
people, then our people will gladly take care of operations on their own.
4 Keys to Success - ANSWER✔✔-1. First Impressions
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2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values - ANSWER✔✔-1. Our first job is to take care of our team and have each other's backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
In your own words, what is the foundation of our success and how do we hold fast to it? - ANSWER✔✔-
The people and culture are what produce our secret sauce: how we make our customers feel. No
amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and honor our culture and people, then our people will
gladly take care of operations on their own.
What is our "first job" at 7 Brew? - ANSWER✔✔-Our first job is to take care of our team and have each
other's backs.
If you get sick at 11 pm before you work at 6 a.m. the following morning, how should you reach out to
your
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manager to let them know? - ANSWER✔✔-We call each other when anything needs immediate
attention. If an issue needs attention within 12 hours, we're always happy to get a phone call versus a
message. We want to know ASAP so that a shift
cover, equipment failure, or inventory shortage gets the attention it needs. When in doubt, reach out!
In your own words, what affect should the music we play in the stand have on our team and customers?
- ANSWER✔✔-Appropriate music for a shift helps set the energy - we sell coffee at a fast-paced drive-
thru, and our music should reflect that! The music we play is positive, clean, non-explicit, upbeat, and up
to you!
Lane
This is the foundational role in the stand. The team member on lane carries a heavy responsibility with
their role: - ANSWER✔✔-• Makes a genuine and unique connection with the customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean, and presented flawlessly to the
customer.
• Moves quickly to ensure a short wait time for the customer.
Texter
The texter is the first impression that a customer has on our people, which is vital! - ANSWER✔✔-• Goes
outside when there are three or more cars in line to grab orders.
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