Chapter 01: Organizational Behavior and Opportunity
1. Organizational behavior refers to:
a. the study of individual mannerisms and group dynamics in organizations.
b. the study of organizational ethics and values.
c. the assessment of an organization's performance.
d. the steps taken by an organization to address failures.
ANSWER: a
FEEDBACK: a. Correct. Organizational behavior refers to the study of individual mannerisms and
group dynamics in organizations. See 1-1: Human Behavior in Organizations
b. Incorrect. The study of organizational behavior is primarily concerned with the
psychosocial and interpersonal behavioral dynamics in organizations. See 1-1:
Human Behavior in Organizations
c. Incorrect. The study of organizational behavior is primarily concerned with the
psychosocial and interpersonal behavioral dynamics in organizations. See 1-1:
Human Behavior in Organizations
d. Incorrect. The study of organizational behavior is primarily concerned with the
psychosocial and interpersonal behavioral dynamics in organizations. See 1-1:
Human Behavior in Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:09 AM
DATE MODIFIED: 8/24/2024 10:28 AM
2. In the context of human behavior in organizations, change is:
a. the transformation or modification of an organization and/or its stakeholders.
b. a customer-oriented philosophy of organizational management.
c. a call to competition, contest, or battle.
d. the probability of organizational success.
ANSWER: a
FEEDBACK: a. Correct. In the context of human behavior in organizations, change is the
transformation or modification of an organization and/or its stakeholders. See 1-1:
Human Behavior in Organizations
b. Incorrect. Human behavior in organizations is complex and often difficult to
understand. Organizations have been described as clockworks in which human
behavior is logical and rational, but they often seem like snake pits to those who
work in them. See 1-1: Human Behavior in Organizations
c. Incorrect. Human behavior in organizations is complex and often difficult to
understand. Organizations have been described as clockworks in which human
behavior is logical and rational, but they often seem like snake pits to those who
work in them. See 1-1: Human Behavior in Organizations
d. Incorrect. Human behavior in organizations is complex and often difficult to
understand. Organizations have been described as clockworks in which human
behavior is logical and rational, but they often seem like snake pits to those who
work in them. See 1-1: Human Behavior in Organizations
Page 1
,POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:13 AM
DATE MODIFIED: 8/24/2024 10:28 AM
3. In the context of human behavior in organizations, which of the following best defines a challenge?
a. It is the mastery of abilities essential to successful functioning in organizations.
b. It is the unofficial and less visible part of a system.
c. It is the transformation or modification of an organization and/or its stakeholders.
d. It is the call to competition, contest, or battle.
ANSWER: d
FEEDBACK: a. Incorrect. Human behavior in organizations is complex and often difficult to
understand. Organizations have been described as clockworks in which human
behavior is logical and rational, but they often seem like snake pits to those who
work in them. See 1-1: Human Behavior in Organizations
b. Incorrect. Human behavior in organizations is complex and often difficult to
understand. Organizations have been described as clockworks in which human
behavior is logical and rational, but they often seem like snake pits to those who
work in them. See 1-1: Human Behavior in Organizations
c. Incorrect. Human behavior in organizations is complex and often difficult to
understand. Organizations have been described as clockworks in which human
behavior is logical and rational, but they often seem like snake pits to those who
work in them. See 1-1: Human Behavior in Organizations
d. Correct. A challenge is the call to competition, contest, or battle. Change is the
transformation or modification of an organization and/or its stakeholders. See 1-1:
Human Behavior in Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:17 AM
DATE MODIFIED: 8/24/2024 10:28 AM
4. Which of the following organizational variables affects human behavior at work?
a. Performance appraisal
b. Job satisfaction
c. Absenteeism
d. Organizational turnover
ANSWER: a
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,FEEDBACK: a. Correct. Organizational variables that affect human behavior at work include jobs,
the design of work, communication, performance appraisal, organizational design,
and organizational structure. See 1-1: Human Behavior in Organizations
b. Incorrect. Organizational behavior is the study of individual behavior and group
dynamics in organizations. The study of organizational behavior is primarily
concerned with the psychosocial, interpersonal, and behavioral dynamics in
organizations. See 1-1: Human Behavior in Organizations
c. Incorrect. Organizational behavior is the study of individual behavior and group
dynamics in organizations. The study of organizational behavior is primarily
concerned with the psychosocial, interpersonal, and behavioral dynamics in
organizations. See 1-1: Human Behavior in Organizations
d. Incorrect. Organizational behavior is the study of individual behavior and group
dynamics in organizations. The study of organizational behavior is primarily
concerned with the psychosocial, interpersonal, and behavioral dynamics in
organizations. See 1-1: Human Behavior in Organizations
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Remember
DATE CREATED: 8/22/2024 3:23 AM
DATE MODIFIED: 8/24/2024 10:28 AM
5. The internal perspective of human behavior focuses on:
a. the work load of an individual.
b. the past experiences of an individual.
c. consequences and environmental forces.
d. organizational communication channels.
ANSWER: b
FEEDBACK: a. Incorrect. The idea of internal perspective is that internal processes of thinking,
feeling, perceiving, and judging lead people to act in specific ways; therefore,
people are best understood from the inside, and their behavior is best interpreted
alongside their thoughts and feelings. See 1-1: Human Behavior in Organizations
b. Correct. The internal perspective looks at workers' minds to understand their
behavior. It is psychodynamically oriented, and its proponents understand human
behavior in terms of the thoughts, feelings, past experiences, and needs of the
individual. See 1-1: Human Behavior in Organizations
c. Incorrect. The idea of internal perspective is that internal processes of thinking,
feeling, perceiving, and judging lead people to act in specific ways; therefore,
people are best understood from the inside, and their behavior is best interpreted
alongside their thoughts and feelings. See 1-1: Human Behavior in Organizations
d. Incorrect. The idea of internal perspective is that internal processes of thinking,
feeling, perceiving, and judging lead people to act in specific ways; therefore,
people are best understood from the inside, and their behavior is best interpreted
alongside their thoughts and feelings. See 1-1: Human Behavior in Organizations
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Human Behavior in Organizations
Page 3
, QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Understand
DATE CREATED: 8/22/2024 3:25 AM
DATE MODIFIED: 8/24/2024 10:28 AM
6. The proponents of internal perspective understand human behavior in terms of an individual's _____.
a. thoughts
b. work environment
c. job pressure
d. education
ANSWER: a
FEEDBACK: a. Correct. The proponents of internal perspective understand human behavior in
terms of the thoughts, feelings, past experiences, and needs of the individual.
See 1-1: Human Behavior in Organizations
b. Incorrect. Organizational behavior is the study of individual behavior and group
dynamics in organizations. See 1-1: Human Behavior in Organizations
c. Incorrect. Organizational behavior is the study of individual behavior and group
dynamics in organizations. See 1-1: Human Behavior in Organizations
d. Incorrect. Organizational behavior is the study of individual behavior and group
dynamics in organizations. See 1-1: Human Behavior in Organizations
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Human Behavior in Organizations
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: ORGB.NELSON/QUICK.25.01.01 - Define organizational behavior.
KEYWORDS: Understand
DATE CREATED: 8/22/2024 3:27 AM
DATE MODIFIED: 8/24/2024 10:28 AM
7. Identify a true statement about the internal perspective of human behavior.
a. It explains human behavior by analyzing environmental forces.
b. It is psychodynamically oriented and focuses on an individual's thoughts and feelings.
c. It excludes consideration of a person's history.
d. It focuses on individuals' organizational roles to understand their behaviors.
ANSWER: b
FEEDBACK: a. Incorrect. The vast majority of theories and models of human behavior fall into
two basic categories: that of an internal perspective and that of an external
perspective. See 1-1: Human Behavior in Organizations
b. Correct. The internal perspective of human behavior is psychodynamically
oriented, and its proponents understand human behavior in terms of the thoughts,
feelings, and past experiences of the individual. See 1-1: Human Behavior in
Organizations
c. Incorrect. The vast majority of theories and models of human behavior fall into
two basic categories: that of an internal perspective and that of an external
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