Exam (elaborations)
NCM 119 - MIDTERM EXAM QUESTIONS WITH CORRECT ANSWERS
- Course
- Institution
NCM 119 - MIDTERM EXAM QUESTIONS WITH CORRECT ANSWERS
[Show more]
Seller
Follow
Content preview
NCM 119 - MIDTERM EXAM QUESTIONSWITH CORRECT ANSWERS
This kreflects kthe khierarchical knature kof kthe korganization k- k✔✔DOWNWARD
kCOMMUNICATION
It kis kthe ksending kof kinformation kup kthe khierarchal kchain. kEX: krequests kfor
kresources, ksharing kideas kor ksuggestions kfor kimprovement, kand kemployee
kgrievances. k- k✔✔UPWARD kCOMMUNICATION
It kis kthe ksharing kof kinformation kamong knurse kleaders kand kmanagers kor kother kstaff
kat kthe ksame klevel. k- k✔✔LATERAL kCOMMUNICATION
This koccurs kwith kothers kin kthe korganization kwho kare knot kon kthe ksame klevel kin kthe
khierarchy. kEX: ka knurse kleader kand kmanager kcommunicates kwith kthe kchief kfinancial
kofficer kor kthe kmedical kdirector. k- k✔✔DIAGONAL kCOMMUNICATION
- kis kessentially kused kin ka kprofessional ksetting. k
- kIt kis ka kpurposeful kpiece kof kwriting kthat kconveys krelevant kinformation kto kthe
kreader kin ka kclear, kconcise, kand keffective kmanner. k- k✔✔BUSINESS kWRITING
TYPES kOF kBUSINESS kWRITING k- k✔✔1. kInstructional
2. kInformational
3. kPersuasive
4. kTransactional
- kis kdirectional kand kdone kfor kthe kpurpose kof kcompleting ka ktask. k
EX: kuser kmanual kand kmemo kfall k- k✔✔Instructional
- krefers kto krecording kinformation kor kdocuments kessential kto kthe kcore kfunctions kof
kan korganization. k
EX: kfinancial kstatements kof ka kcompany, kminutes kof ka kmeeting kand kreport kwriting. k-
k✔✔Informational
- kit kaims kto kimpress kthe kreader kand kinfluence ktheir kdecision. kIt kcontains
kinformation kabout ka kproduct kor kservice. kThis kincludes kbulk ksales, kemails kand
kpress kreleases. k- k✔✔Persuasive
,- kis ka kday-to-day kcommunication kat kthe kworkplace. k
EX: kcommunication kis ksent kby kemail, kbut kalso kincludes kofficial kletters, kforms, kand
kinvoices. k- k✔✔Transactional
1. kClarity kof kpurpose
2. kClarity kof kthought
3. kConvey kaccurate kand krelevant kinformation k
4. kAvoid kjargon
5. kRead kand krevise
6. kPractice kis kthe kkey
7. kBe kdirect
8. kAvoid kverbosity
9. kCorrect kgrammar kand ksentence kstructure k
10. kEasy kto kscan k- k✔✔PRINCIPLES kOF kGOOD kBUSINESS kWRITING
is ka kshort kmessage kfor kinternal kcommunication kin kan korganization. kIt kis kwritten kto
kcommunicate kwith ka kwide kaudience kon ksomething kbrief kbut kimportant. k-
k✔✔MEMO kWRITING
1. kVERBATIM kMINUTES
2. kSUMMARY kMINUTES
3. kACTION kMINUTES k- k✔✔TYPES kOF kMINUTES kOF kTHE kMEETING
- kUsually ktaken kby ksecretaries kof ka kgovernment klegislature, kcouncil, kor klawmaking
kbody.
- kIt kis ktime kconsuming ksince keverything kthat ktranspired kduring kthe kmeeting kis
kdocumented.
- kEvery ksingle kword ksaid kat ka kmeeting kis ktranscribed
- kThese kare koften klong kand kcan kbe kdifficult. k- k✔✔VERBATIM kMINUTES
- kThis kprovides ka krecord kof kall kinformation kduring ka kmeeting kbut
not knecessarily kword kfor kword k
- kShort kand kfree kfrom kthe kcomplexities k- k✔✔SUMMARY kMINUTES
- kContains kidentifying kinformation, kbrief ksummary kof kdiscussions kmade kand kkey
kinformation kpresented
- kEmphasizes kthe ktranscription kof kdecisions, ktasks, kand kactions kto kbe kdone krelated
kto kthe kproceeding, kthus kmaking kthis kminutes kquick kand keasily kprepared. k-
k✔✔ACTION kMINUTES
, - kis ka kformal kdocument kof ka kspecific ktopic krelated kto konce kjob kwhich kis kaddressed
kto ka kparticular kaudience k- k✔✔REPORT
1. kCHANGE-OF-SHIFT kREPORTS k(CSR)
2. kTRANSFER kREPORTS k(TR)
3. kINCIDENT kREPORT k(IR)
4. kTELEPHONE kREPORTS k(TER) k- k✔✔TYPES kOF kREPORTS kIN kNURSING
- kthe knurse kreports kinformation kabout ktheir kassigned kclients kto kthe knurses kworking
kon kthe knext kshift. kThis kreport kprovides kcontinuity kof kclient kcare. k- k✔✔CHANGE-
OF-SHIFT kREPORTS k(CSR)
- kIs kdone kwhen kpatients kare ktransferred kfrom kone kunit kto kanother kto kreceive
kdifferent klevels kof kcare kand ktreatment.
EX: kWhen ka kpatient kis ktransferred kfrom ka kward kto kthe kICU. k- k✔✔TRANSFER
kREPORTS k(TR)
- kAn kincident kis kany kevent kthat kis knot kconsistent kwith kthe kroutine koperation kof kan
kinstitution. kIRs kcommonly koccur kwhen kthe kpatient kis kunder kcare kand kwithin kthe
khospital kpremises. k
- kThis kis kmajor kpart kof ka kunit's kquality kimprovement kprogram k- k✔✔INCIDENT
kREPORT k(IR)
The knurse kinforms kattending kphysician kor kother khealth kcare kteam kmembers
kregarding kchanges kin kthe kpatient's kcondition kduring kcare k- k✔✔TELEPHONE
kREPORTS k(TER)
-Provide knecessary kpatient's kdata k(e. kg kname, kage, kgender, kmedical kdiagnosis,
kand khistory).
- kDescribe kobjective kmeasurements kabout kpatient kcondition. k
- kEvaluate kresults kof knursing kor kmedical kcare kmeasures.
- kBe kclear kon kpriorities kto kwhich kincoming kstaff kmust kattend.
- kDon't kreview kall kroutine kcare kand k
procedure kor ktasks.
- kDon't kreview kall kbiographical kdata kalready kavailable kin kwritten kform.
- kDon't kuse kcritical kcomments ko kpatient kbehavior k- k✔✔GUIDELINES kIN kMAKING
kA kCSR
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller bonie314. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75759 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now