Organizational Communication
Final Exam Questions And
Answers Latest Update
What is decision-making? ANS✔✔ Process of choosing from among several
alternatives
What is problem solving? ANS✔✔ Multistage process for moving an issue
from an undesirable to a more desirable condition
What is the organizational barrier? ANS✔✔ Lack of divergent points of view
in the process of information sharing in small groups.
What is the task and procedural barrier? ANS✔✔ Group members jump to
solutions that appeal to them rather than work toward solutions better suited
to the complexity of the issues.
What is the interpersonal barrier? ANS✔✔ Poor leadership can negatively
influence any group.
What is competition? ANS✔✔ Preference for emphasizing personal goals
and needs without considering the opinions or needs of others in conflict
What is compromise? ANS✔✔ Preference during conflict for balancing
people concerns with task issues and exhibiting give-and-take or negotiation
behaviors
,What is accommodation? ANS✔✔ Preference for conflict associated with the
sacrifice of personal goals to maintain relationships
What is collaboration? ANS✔✔ Preference for ideally balancing people and
task concerns during conflict
What is branding? ANS✔✔ Process of developing product-or service-naming
and identity statements that distinguish products or services from competitor
products or services
Leader-made decision ANS✔✔ Leader of a group makes a decision and
announces the decision to the group
Majority-rule decision ANS✔✔ when more than 50% of a group agree, a
decision has been reached
Powerful-minority decision ANS✔✔ Process for decision making occurring
when group membership is characterized by unequal distribution of power
among members.
Consensus ANS✔✔ Method for decision making that results in all members
agreeing on what is best and supporting the group decision
Standard agenda ANS✔✔ Process based on reflective thinking, beginning
with understanding the charge, and followed by understanding the phrasing
the question, fact-finding, settling criteria and limitations
, Brainstorming ANS✔✔ Technique for generating ideas for problem solving
based on methods that break away from linear and controlled processes
Experientially based processes ANS✔✔ Reflecting bounded rationality
contributing to satisfying, or the generation of decisions that are good enough
if not the best
Interaction process skills ANS✔✔ skills based on an understanding of the
communication process
Fact-finding and evaluation skills ANS✔✔ Skills that assist in the discovery
and criticism of information used in problem solving and decision making
Informational interview ANS✔✔ gather data for problem solving and
decision making. Require careful planning. Can be informal, semi-structured,
or highly structured. Gain unfiltered, open-ended information
Employment interview ANS✔✔ An exchange of questions between an
individual seeking employment and the individuals responsible for evaluating
job applicants. Interviewer is in charge of the interview
Performance appraisal interview ANS✔✔ Exchange about job performance
between a supervisor/manager and an individual contributor
Complaint interview ANS✔✔ Question and answer exchange dealing with
grievances or disciplinary action
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