Organizational Communication
Exam 2 Study Guide Questions
And Answers Latest Update
Organizational Culture ANS✔✔ A pattern of shared basic assumptions that
have been invented, discovered, and/or developed by a group as it learns to
cope with problems of external adaptation and internal integration.
Culture Elements ANS✔✔ What are the things that we can point to and say
that is something that helps to create the culture?
-Metaphors: Figures of speech that define an unfamiliar experience in terms of
another, more familiar, one. Communication scholars say if you talk with
people at a workplace they start to use metaphors to describe their workplace,
and culture. (Ex: This place is such a zoo)
-Rituals: Dramatize a culture's basic values; any regular practice or events that
take place; weekly basis or daily basis (ex: morning meetings, Friday happy
hours); help to maintain a certain environment and culture; Examples: new
product launches, office birthday celebrations, sales conferences, and
performance evaluations are all aimed at reinforcing organizational values.
-Stories: Convey to members what and whom the culture values, how things
are to be done, the consequences for cultural compliance or deviation, and the
role and meaning or leadership in the organization; many organizations have
stories that get told over and over again. Example: Walt Disney uses formal
organizational texts, advertising, and informal channels to narrate a sense of
community among its stockholders.
, -Artifacts: The tangible and physical features of an organization, contribute to
its culture. Examples: Office décor, spatial arrangements, corporate art, dress
codes, etc.
-Heros/Heroines: Members of an organization who are held up as role models.
They embody and personify culture values. Often are organizational founders.
Example: employee of the month.
-Performances: Center on rituals, passion, sociality (or organizational
etiquette), politics, socializations of new members, and identity; regular
communication behaviors that are awarded or discouraged. Example: At cold
stone, when you top them they have to sing you a song; peppy vs. serious.
-Values: Represen
Theory Z ANS✔✔ Holds that the survival and prosperity of organizations
depend heavily on their ability to adapt to their surrounding cultures. This type
of organizations that would integrate individual achievement and
advancement while also developing a sense of community in the work place.
These organizations would be capable of reducing negative influences and
segmented decision making by incorporating new cultural values into the work
environment.
Ethnography ANS✔✔ The writing of culture-studying organizational
culture. Research method most commonly used when communication scholars
are studying the culture of a group of people.
-Popularized by anthropologists.
-Example: If you really want to know what it's like to be a student at Iowa, the
best way to really see it is to be a student for a semester.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Schoolflix. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $14.49. You're not tied to anything after your purchase.
