Exam (elaborations)
NALP QUESTIONS AND ANSWERS LATET UPDATED
- Course
- Institution
Exam of 7 pages for the course NALP at NALP (NALP)
[Show more]
Content preview
NALPCommunication with the apartment community - answer Implementation and use of a
resident portal can increase the effectiveness of the staff's
emotional appeal - answer a sales strategy and presentation with which focus is MOST
likely to increase a leasing professionals effectiveness
modification - answer physical changes made to an apartment home or common area to
protect the fair housing rights of persons with disabilities
applicant - answer who is responsible for the accuracy of data collected on a resident
application
Rental History - answer residential properties are permitted to use which screening
criteria to discriminate legally
tour route - answer Best describes a situation in which a leasing professional takes a
prospect through the community in a pre-planned or personalized manner to show off
the office, amenities, common areas, and/or model homes?
position the desk chair to face the wall rather than nearby coworkers - answerwhich
technique is most appropriate for limiting distractions while on the telephone with a
prospective resident
express concern and/or sympathy for the resident - answerwhen a resident reports an
unpleasant incident on the community's property, what is the first action the leasing
professional should take?
provide feedback and recognition for all work performed - answerwhich method is best
for maintaining an effective and reliable maintenance team
has different impacts on persons of certain protected classes - answerdiscrimination
due to disparate impact means that a policy or preocedure
maintenance office - answerall of the following are part of an apartment community's
curb appeal EXCEPT
features and benefits - answerthe key to a good sales presentation is to match the
prospects wants and needs to the community's:
the source of the lead - answerwhich piece of information is critical for the leasing
professional to inquire about when greeting a prospective resident
, engage in mystery shopping at competing properties - answerwhich is the best way for
leasing professionals to learn what their community competing properties are offering
needs and interests of the prospective residents - answeran emotionally appealing
sales technique typically involves connecting the features and qualities of the apartment
community with the:
high-quality preventative maintenance services - answerwhich aspect of an apartment
community typically offers the residents the greatest continuing value
physical and mental - answerwhich two types of impairments are generally considered
disabilities
national origin - answerwhich of the following classes is protected from discrimination by
fair housing laws
What brought you in to our community today - answeropen ended question
a feature is an item or an amenity; a benefit is what the feature does for a resident -
answerwhat is the difference between a feature and a benefit
accomodations - answerwhat are the changes made to community policies and or
procedures to protect the fair housing rights of persons with disabilities
personalized approaches and emotional appeals - answerwhich is the best
characterization of relationship selling
respond to all comments - answerwhich strategy is most appropriate for managing an
apartment community online reputation
what date are you hoping to move in - answerclose ended question
obtain factual information from a person - answermost appropriate for a leasing
professional to ask close ended question when trying to
assess, present, and close - answerwhat are the three key steps in the relationship-
sales process
admit it, explain it, and resolve it - answerwhat is the three-step process to manage
objections
respond to the lead immediately - answerhow can a leasing professional best increase
the chances of turning an inbound lead into a successful visit
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller jw638729. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $14.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75632 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now