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SCM 303 Exam 2 Questions And Accurate Answers A+ Graded
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SCM 303 Exam 2 Questions And AccurateAnswers A+ Graded
Total Quality Management: (Select all that apply)
Is managed proactively
Involves only production processes
Focuses on the customer
Ensures on-time delivery - ANSWER Managed Proactively
Focuses on the customer
Which of the following is not a cost of quality?
External failure cost
Prevention cost
Design cost
Inspection cost - ANSWER design cost
Design-for-Six-Sigma programs offer a set of quality standards accepted by all
industries.
True or False - ANSWER False
,All of the following represent external failure cost EXCEPT the cost of:
Scrapping defective raw material.
Repairing items covered by warranty.
Replacing defective items found by customers.
Loss of goodwill and reputation. - ANSWER Scrapping Defective Raw Material
Rachel loves baking cookies, but has a very old oven that has very little accuracy in
terms of temperature. If the acceptable temperature range for making the cookies is
350 plus or minus 5 degrees, what would be the allowable standard deviation in her
oven's temperature to achieve a Six Sigma level of quality?
Standard Dev = ??? - ANSWER Standard Dev = .833 degrees
= 10 degree range / (6*2)
Which of the following persons with responsibilities in which business function will make
decisions regarding new product testing programs? - ANSWER Marketing
Why is product quality sometimes poorly defined in a firm? - ANSWER Managers are not
clear on what characteristics customers care most about.
Holistic measures of quality are difficult to develop.
Managers in different functional areas tend to emphasize different dimensions of
quality.
All these answers are correct.
, Suppose that the Dallas School District wishes to achieve Six Sigma quality levels of
performance in delivering students to school. They have determined that a 33-minute
window is an acceptable range within which the buses transporting students must
arrive at school.
a. What is the maximum allowable standard deviation of arrival times to achieve this
level of quality? Round your answer to 2 decimal places.
Standard Dev= ???
b. If they meet this benchmark how many times per million deliveries will a bus deliver
students too early or too late? Round your answer to 1 decimal place.
# of Times=??? - ANSWER Standard Dev= 2.75 Mins
=33/12
# of Times= 3.4 Times
An offered discount does not make any difference in finding the optimal order quantity.
True or False - ANSWER False
Which of the following is true when comparing a total cost curve for a product not
discounting and a total cost curve with discounting?
The discounted curve is always below the undiscounted curve but does not really exist
for values less than minimum order amount to receive the discount
The discounted curve is always below the undiscounted curve
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