Marketing influences competitiveness in several ways. These include which of the
following? - Answer-advertising, identifying consumer wants/needs, understanding
price/quality trade-offs
Which of these following statements is true? - Answer-Manufacturing productivity is
often less difficult to measure than service productivity
Which of the following is/are ways in which operations influences competitiveness? -
Answer-1. Location can impact a business's procurement and transportation cost,
and the convenience to its customers.
2. Companies that are able to be responsive to customers have a competitive
advantage.
Factors that improve productivity - Answer-standardization & incentive plans
Business organizations compete through some combination of which of the
following? - Answer-1. Delivery time
2. Price
3. Product/Service differentiation
Which of the following is/are true? - Answer-- Operations strategy and financial
strategy must be aligned
-Operations and organizational strategy must be aligned
Which of the following are internal factors that may affect a business? - Answer-1.
Human Resources
2. Supplier Relationships
3. Customer Relationships
Factors that decrease productivity - Answer-Viruses, High labor turnover
, Match the following operations with what the decisions affect. - Answer-Product and
Service design: Costs, quality, liability, and environmental issues
Capacity: Cost structure, flexibility
Process selection layout: Costs, flexibility, skill level needed, capacity
Location: Costs, visibility
Quality: ability to meet customer expectations
Which of the following does not have a major impact on costs - Answer-Scheduling
Work Design
Quality
The more uniform production output is, the less effective capacity the operation has.
- Answer-False
Which of the following are assumptions of cost-volume analysis? - Answer--
Everything produced can be sold
-The revenue per unit is the same regardless of volume
-Revenue per unit exceeds variable cost per unit
-The variable cost per unit is the same regardless of the volume
-There is only one product
- per unit revenue exceeds per unit variable cost
Utilization is the ratio of actual output to ________ capacity. It is expressed as a
___________. - Answer-Design, Percent
In which of the following cases can the emphasis on efficiency, over utilization, be
misleading? - Answer-When the effective capacity is low compared to the design
capacity.
Which of the following are ways to enhance the development of capacity strategies?
- Answer--Make provisions for possible future expansion.
-Take into account the acquisition of capacity chunks.
-Consider which life stage the product is in.
- Decide whether to use a following or leading strategy
- Consider the overall impact to the environment
- Continuously increase capacity to exploit economies of sale
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