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C172 WGU COMPLETE v3 Exam Study Guide
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C172 WGU COMPLETE v3 Exam Study Guide Occupational Safety and Health Act - ANSWER-OSH Act Occupational Safety and Health Administration - ANSWER-OSHA National Fire Protection Association - ANSWER-NFPA; creates standards and codes to help form safe environments and prevent accidents Code of Fe...

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  • November 3, 2024
  • 43
  • 2024/2025
  • Exam (elaborations)
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  • c172 wgu complete v3 exam study guide

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Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024




C172 WGU COMPLETE v3 Exam Study

Guide


Occupational Safety and Health Act - ANSWER✔✔-OSH Act


Occupational Safety and Health Administration - ANSWER✔✔-OSHA


National Fire Protection Association - ANSWER✔✔-NFPA;


creates standards and codes to help form safe environments and prevent accidents


Code of Federal Regulations - ANSWER✔✔-CFR


Emergency action plan - ANSWER✔✔-EAP


Fire prevention plan - ANSWER✔✔-FPP


Safety data sheets - ANSWER✔✔-SDS;


required documentation that identifies potential hazards;


formerly MSDS (material SDS)


Biometric Systems - ANSWER✔✔-Systems that measure and analyze specific characteristics of the

human body for the purpose of authentication


FERPA (Family Educational Rights and Privacy Act) - ANSWER✔✔-federal law that requires all educational

institutions to protect the privacy of student education records




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FISMA (Federal Information Security Management Act) - ANSWER✔✔-a federal law that was developed

to protect government information, operations, and assets against security threats


GLBA (Gramm-Leach-Bliley Act) - ANSWER✔✔-federal law that requires all financial institutions to

protect customer financial information data, to safeguard the financial information against security

threats, and to deny any unwarranted access to financial data


HIPAA (Health Insurance Portability and Accountability Act) - ANSWER✔✔-federal law that requires all

health-related agencies to protect the personally identifiable information (PII) of patients


PCI DSS (Payment Card Industry Data Security Standard) - ANSWER✔✔-standard set by the Payment

Card Industry that holds banks and merchants accountable for any credit card breach


MOU (memorandum of understanding) - ANSWER✔✔-a formal agreement between two or more parties

to establish official service partnerships;


sometimes called letter of intent (LOI)


SLA (Service Level Agreement) - ANSWER✔✔-a formal agreement typically between a service provider

and a client or end user that defines the level of service expected from the provider


MSA (master service agreement) - ANSWER✔✔-an overarching document that creates a framework for

multiple service level agreements;


facilitates the creation of future agreements


MLA (Master license agreement) - ANSWER✔✔-defines the owner rights, terms, and conditions related

to intellectual property




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NDA (Non-Disclosure Agreement) - ANSWER✔✔-a legal agreement to bind a party or parties to not

disclose or share specific information


SOW (Statement of work) - ANSWER✔✔-a document often used in conjunction with an MSA that

contains all the specifics of the service;


includes deliverables, schedules, responsibilities


AUP (Acceptable Use Policy) - ANSWER✔✔-outlines the acceptable use of IT equipment and related

services


incident response policy - ANSWER✔✔-1. preparation


2. identification


3. containment


4. eradication


5. recovery


6. follow-up


privileged user agreement - ANSWER✔✔-establishes expectations for the conduct of individuals granted

privileged access to an organization's enterprise systems and services


SOP (Standard Operating Procedure) - ANSWER✔✔-a procedure document that describes routine

operations accompanied by step-by-step instructions showing how to perform routine activities;


ensures quality and consistency of operations


password policy - ANSWER✔✔-sets rules for computing passwords for an organization



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MTBF (Mean Time Between Failures) - ANSWER✔✔-measures the system's reliability by identifying the

average time between failures


MTTF (mean time to failure) - ANSWER✔✔-predicts the equipment runtime before a failure requires the

equipment to be replaced


MTTR (mean time to recover or repair) - ANSWER✔✔-measures the average time it takes to bring a

system back from failure


full backup - ANSWER✔✔-most complete type of backup, where all data is copied to a designed backup

location or medium


differential backup - ANSWER✔✔-includes all data that has changed since the last full backup


incremental backup - ANSWER✔✔-only include data that has changed since the previous backup copy;


takes the least time and the least storage space


HA (High Availability) - ANSWER✔✔-describes systems that are in continuous operation for a long time,

with minimal downtime


cold site - ANSWER✔✔-empty facility with only power and cooling, but no equipment or racks


hot site - ANSWER✔✔-full-blown operational facility with power, cooling, and equipment racked and

powered up and connected to the network; a duplicate of the current data center


warm site - ANSWER✔✔-a not-yet-operational facility with power, cooling, and rack space; equipment is

onsite but not racked or powered up


asset management (inventory management) - ANSWER✔✔-protect assets and prevent misuse/loss of

assets by establishing self-inventory that can be used in the audit process;

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