COM 461- Leadership A Communication Perspective Exam Study Guide.
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Course
COM 461
Institution
COM 461
COM 461- Leadership A Communication
Perspective Exam Study Guide.
Leadership - answerInfluencing followers, because you shape the attitudes and behaviors of
them in order to help them reach their goals.
Credibility - answerKeys to Success:
1. Foundation for successful influence
2. Central to ...
COM 461- Leadership A Communication
Perspective Exam Study Guide.
Leadership - answer✔Influencing followers, because you shape the attitudes and behaviors of
them in order to help them reach their goals.
Credibility - answer✔Keys to Success:
1. Foundation for successful influence
2. Central to the study of communication + leadership
3. "Ethos" - high moral standards
4. The use of Pathos, Logos & Ethos
Ethos - answer✔Personal Character or morals
Pathos - answer✔Emotional
Logos - answer✔Logic
Trustworthiness - answer✔- It's about your character
- Honesty & Consistency
- Built on trust
Impression Management - answer✔Self-Presentational behaviors:
1. Language: avoid jargon language that will distant you from audience
2. Physical Appearance: Eye contact, gestures be relaxed
3. Discover yourself
4. Appreciate Constituents
5. Affirm Shared Values
6. Sustain Hope
Rational Persuasion - answer✔Use of logical arguments and factual evidence to demonstrate that
a request or proposal will attain organizational objectives. (ex: "Research shows..")
Positive Emotional Climate - answer✔- Supporting evidence: reason why they should comply
- Other benefit: "you'll feel good about yourself if you.."
- Exchange: offering to trade things of value
- Referent Influence: how much the target & actor have in common
Perspective-Taking Skills - answer✔- Anticipate the goals and expectations
- He/She can encourage concessions that lead to agreement
- Reduces defensiveness of other negotiator and makes them more likely to listen
Dynamism - answer✔- Perceptions of a sources confidence, activity, and assertiveness
- Communicate their vision with confidence
Building Your Credibility - answer✔1. Self-Presentation behavior
2. Language
3. Physical Appearance/ Nonverbal
4. Discover Yourself
5. Increase Skills & Confidence
6. Appreciating Constituents
7. Affirming Shared Values
8. Developing a Capacity
9. Serving a Purpose
10. Sustaining Hope
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