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EXDM 300 Final Exam Review Questions With Correct Answers
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EXDM 300 Final Exam Review Questions With Correct Answers
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EXDM 300 Final Exam Review QuestionsWith Correct Answers
Experience ccomponents c- ccorrect canswers✔✔1. cPlanning
2. cAnticipation
3. cTravel
4. cExperience
5. cRemembering
Economic cDistinctions c- ccorrect canswers✔✔1. cCommodities
2. cGoods
3. cServices
4. cExperiences
Theatre cModeling c- ccorrect canswers✔✔Acting c= cwork
Audience c= ccustomers
Performance c= coffering
Script c= cprocesses c
Drama c(plot) c= cstrategy
Performance cModel c- ccorrect canswers✔✔Cast c= cemployees
Director c= cmanager
Stage cmanager c= cexperience ccoordinator
Casting cdirector c= cHR
THEME c- ccorrect canswers✔✔Theme cthe cexperience
Harmonize cimpressions cwith cpositive ccues
Eliminate cnegative ccues
Mix cin cmemorabilia
Engage call c5 csense
Designing ca cmeaningful cexperience c- ccorrect canswers✔✔Theme cmust calter cguest's
csense cof creality
Must caffect cexperience cof cspace, cmatter, cand ctime
Engaging cthemes cintegrate cspace, cmatter, cand ctime cinto ccohesive, crealistic cwhole
Creating cmultiple cplaces cwithin ca cplace
Theme cshould cfit centerprise cstaging cthe ctheme
Harmonize cimpressions cwith cpositive ccues c- ccorrect canswers✔✔1. cTime
2. cSpace
3. cTechnology
4. cAuthenticity
5. cSophistication
, 6. cScale
Staging ccustomer csurprise c- ccorrect canswers✔✔sacrifice, csatisfaction, csurprise,
csuspense
sacrifice c- ccorrect canswers✔✔the cgap cbetween cwhat ccustomers csettle cfor cand
cwhat cthey cwant cexactly
satisfaction c- ccorrect canswers✔✔the cgap cbetween cwhat ccustomers cexpect cand
cwhat cthey cperceive cthey cget
surprise c- ccorrect canswers✔✔transcending cexpectations
Customer csuspense c- ccorrect canswers✔✔the cgap cbetween cwhat ccustomers
cremember cfrom cthe cpast cand cwhat cthey cdo cnot cyet cknow
Artistic cPerformance c- ccorrect canswers✔✔1. cTheme—a cset cof ccues cthat care
cintended cto cinvoke ca c"fantasy"
2. cEmployees c"stay cin ccharacter"
3. cCustomize cto cthe cindividual
4. cStimulate cmultiple csenses
5. cProvide cmemorabilia c
6. cInclude cunanticipated cvalue
troubled cfeelings c- ccorrect canswers✔✔feeling cstuck c(experiencing cother cpeople cor
ccircumstances cas chaving cmore cpower cover cour cown chappiness cthan cwe cdo)
How cdo cwe cbetray courselves? c- ccorrect canswers✔✔- cGoing cagainst cour csense cof
cright cand cwrong
- cmoral cself-compromise
- cfailure cto cbe calive cto canother chuman cbeing
- cnot crelated cto cmoral cright cand cwrong
self-justification c- ccorrect canswers✔✔1. cNecessary cWhen cWe cSelf-Betray
2. cSelf cJustification cLeads cto cSelf cDeception
3. cThe cFeelings cof cSelf cBetrayal
4. cLiving cin cthe cBox
5. cSelf cJustification cis cNot ca cProcess
6. cIf cWe care cAlready cSelf cDeceived, cWe cDon't cNeed cto cSelf cBetray cto cFeel cthe
cNegativity
Differences cin cFocus c(inward cmindset) c- ccorrect canswers✔✔See cpeople cas cobjects
cinstead cof cpeople:
-Vehicles
-Obstacles
-Irrelevancies
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