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Exam 421 Window Clerk questions and answers already graded A+ 2025/2026
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Exam 421 Window Clerk questions and answers already graded A+ 2025/2026
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Exam 421 Window Clerk1. 24-Hour Clock - ANS-An end-to-end process to ensure mail is collected, distributed, and
delivered. Eight key indicators of the 24-Hour Clock are: Carriers back by 1800 (6PM),
Cancel 80% of collection mail by 2000 (8PM), Process outgoing primary-sort mail by
2300 (11PM), Process outgoing secondary-sort mail by 2400 (midnight), Clear MMP by
2400, Assign commercial air/FedEx outgoing mail by 0230 (2:30AM), Process all DPS
2nd pass mail by 0700 (7AM), Dispatch mail on time from plants to delivery units
between the hours of 0400-0900 (4AM to 9AM).
2. 3 P's of Image - ANS-Personal, Professional, Postal
3. Anonymous Mail - ANS-Any mailpiece that bears only stamps as postage, weighs more
than 13 ounces and was not accepted by an employee at a retail counter.
4. ASM - ANS-Administrative Support Manual; contains procedures and policies for
administrative and support functions.
5. Bait Money Orders - ANS-Used to aid the Postal Inspection Service in Postal burglary
and robbery investigations. Must be placed under the largest currency denomination
compartment in till drawer.
6. Balloon Price - ANS-Applies to: Priority Mail packages addressed for delivery in local
area and Zones 1-4 only. Standard Parcels are applied this price as well. Parcels that
weigh less than 20 pounds but measure more than 84" but no more than 108" in
combined length and girth are charged for a 20-pound parcel.
7. Bound Printed Matter - ANS-Sheets must be permanently-bound by secure fasteners
such as staples, spiral binding, glue or stitching, can weigh up to 15 pounds
8. BSA - ANS-Bank Secrecy Act
9. Caller Service - ANS-A premium service for people and companies that need more
pickup times than Firm Holdout and/or have more mail than the largest box in your office
will hold daily.
10. Certificate of Mailing - ANS-Provides evidence of the date mail was presented to the
Postal Service for mailing. Does not provide a record of delivery nor insurance coverage.
11. Certified Mail - ANS-Provides customers with proof of mailing and the date and the time
the item was delivered or delivery was attempted. May be combined with domestic FCM
and Priority Mail. They may add Restricted Delivery Service and Return Receipt.
12. Change of Address (COA) - ANS-Records are kept for these orders 18-months from the
end of the month when the change takes effect.
13. Collect on Delivery (COD) - ANS-Used to mail merchandise for which the mailer has not
been paid and have the price of the merchandise and the cost of postage and handling
collected from the recipient by the Postal Service at the time of delivery. May be used
with Priority Mail Express, FCM, Priority Mail, Standard Post and Packages Services.
14. Customer Experience Essentials - ANS-Starts with four principles: Telephone Courtesy,
It Begins with a Smile, Delivery Done Right, We Value Your Business.
, 15. Declared HAZMAT - ANS-Mail that is properly packaged, marked and declared by mail,
and which is properly accepted by the Postal Service in accordance with the DMM, and
Publication 52
16. Dimensional Weight Pricing - ANS-Applies to Priority Mail packages that are more than
one cubic foot (1728 cubic inches) and are destined for Zones 5-8. Maximum size for
mailing a Priority Mail item is 108" combined length and girth.
17. Direct Service Money Order - ANS-(Pink) Used for international service, maximum
amount is determined by each country, but no more than $700. Photo ID is required if
the transfer is past maximum limit
18. Directives - ANS-Manuals that you will use most often are the Domestic Mail Manual,
International Mail Manual, Administrative Support Manual, Postal Operations Manual,
and the Employee and Labor Relations Manual.
19. DMM - ANS-Domestic Mail Manual; sets forth the policies, regulations and procedures
governing domestic mail services
20. Domestic Money Orders - ANS-(Green) Available to all 50 states, U.S. territories and
possessions, APO/FPO addresses, and U.S. embassies in foreign countries. Maximum
amount is $1,000 with a two-tier fee.
21. EDDM - ANS-Every Direct Door Mail
22. ELM - ANS-Employee and Labor Relations Manual; sets forth the personnel policies,
regulations and procedures governing employments within the Postal Service.
23. Extra Services - ANS-Extra Services include: Certificate of Mailing, Certified Mail, Collect
on Delivery (COD) USPS Tracking, Insured Mail, Registered Mail, Restricted Delivery,
Return Receipt, Return Receipt for Merchandise,Signature Confirmation, Delivery
Confirmation, Adult Signature, Special Handling, and Hold for Pickup
24. FinCEN - ANS-The Financial Crime Enforcement Network, oversees the BSA
compliance.
25. Firm Holdout - ANS-Services allows a customer to obtain street-addressed mail from the
Post Office when the customer normally receives 50 letters or more on the first delivery
trip, or when the customer is a news agent or publisher's representative and receives
publications that qualify for newspaper treatment
26. First-Class International - ANS-Must be 5.5" length, 3.5" height and .007" thick.
Maximum weight is 4 pounds, for letter size is 3.5 ounces, if more than that it is charged
FCM flat-size price. Flats must be between 11.5" to 15" long, 6 1/8" to 12" tall, and .25"
to .75" thick
27. First-Class Mail - ANS-Items that consist of handwritten or typewritten personal
correspondence such as bills, statements of account, postcards, and BRM must be
mailed First Class Mail, Priority, or upgraded to Priority Mail Express
28. Flat-Size Mail - ANS-Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8" high OR
more than 11.5" long, OR more than 1/4" thick. Maximum 12" high, 15" long and 3/4"
thick. One of the minimum flat-size dimensions MUST exceed maximum letter-size
dimensions.
29. GIST - ANS-Greeting Customers, Inquiring their needs, Suggesting options best to the
customers' needs and Thanking them for coming to the US Postal Service
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