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ITIL 4 Foundation the Guiding Principles Exam Questions and Answers
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ITIL 4 Foundation the Guiding Principles Exam Questions and Answers
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ITIL 4 Foundation the Guiding PrinciplesExam Questions and Answers
Define Guiding Principles - Answer-1. a recommendation that guides an organization in
all circumstances, regardless of changes in its goals, strategies, type of work
Guiding Principles - Answer-a guiding principle is universal and enduring
What is a Feedback Loop? - Answer-a situation where part of the output of an activity is
used for new input
Define Optimization - Answer-1. to make something as effective and useful as makes
sense.
2. Before an activity can be effectively automated, it should be optimized to whatever
degree is possible and reasonable
Define Automation - Answer-is the use of technology to perform a step or series of
steps correctly and consistently with limited or no human intervention
Which are guiding principles of ITIL 4 - Answer-1. Focus on value
2. Start where you are
3. Progress Iteratively with Feedback\
4. Optimize and Automate
What guiding principle is most concerned with organizing work into smaller manageable
sections for greater flexibility and response to customer and business needs? - Answer-
Progressively iteratively with Feedback
Which are the elements of collaboration according to the guiding principles? - Answer-1.
Understanding
2. Information Sharing
3. Trust
4. Real Accomplishment
What guiding principle is most concerned with judging what things to keep and reducing
conflicting objectives while at the same time respecting people's time? - Answer-Keep it
simple and practical
What is an enduring ITIL recommendation that steers an organization in all
circumstances? - Answer-Guiding Principle
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