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ITIL 4 Foundations Practice Exam #2 Questions and Answers
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ITIL 4 Foundations Practice Exam #2 Questions and Answers
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ITIL 4 Foundations Practice Exam #2Questions and Answers
The purpose of the supplier management practice is to ensure that the organization's
suppliers and their _____________ are managed appropriately to support the
seamless provision of quality products and services - Answer-performances
What is a CORRECT statement about the 'service request management' practice -
Answer-Financial authorization is sometimes required for service requests
What is an external input to the service value chain? - Answer-Customer requirements
Which practice has a purpose to support the quality of the service by handling all
agreed user initiated service requests? - Answer-Service request management
What does 'change enablement' PRIMARILY focus on? - Answer-Changes to products
and services
Which benefit is MOST aligned with the guiding principle 'progress iteratively with
feedback'? - Answer-Service providers are able to respond more quickly to customer
needs
What are 'engage', 'plan', and 'improve' examples of? - Answer-Service value chain
activities
Which statement about a 'continual improvement register' is CORRECT? - Answer-It
should be re-prioritized as ideas are documented
Which statement about standard changes is CORRECT? - Answer-The change does
not require additional authorization
A change is defined as the addition, modification, or removal of anything that could have
a direct or indirect effect on ________________ - Answer-services
Which activity is part of the 'continual improvement' practice? - Answer-Prioritizing and
creating business cases for improvement initiatives
Which practice owns and manages issues, queries, and request from users? - Answer-
Service desk
Which statement BEST describes the value of service strategy to the business? -
Answer-It enables the service provider to understand what levels of service will make
their customers successful
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