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ITIL Exam 1 DION Exam Questions with Correct Answers
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ITIL Exam 1 DION Exam Questions with Correct Answers
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ITIL Exam 1 DION Exam Questions withCorrect Answers
D - Answer-What is the definition of a service?
A. The means by which an organization is directed and controlled
B. A set of specialized organizational capabilities for enabling value to customers
C. A method for visualizing work, identifying potential blockages and resource conflicts,
and managing work in progress
D. A means of enabling value co-creation by facilitating outcomes that customers want
to achieve, without the customer having to manage specific costs and risks
C - Answer-Identify the missing word(s) in the following sentence. Utility is the [?]
offered by a product or service to meet a particular need.
A. Assurance
B. Promise
C. Functionality
D. Outcome
C - Answer-Identify the missing word in the following sentence. [?] is the practice of
ensuring that risks are properly assessed, authorizing changes to proceed, and
managing a change schedule in order to maximize the number of successful IT
changes.
A. IT asset management
B. Service configuration management
C. Change enablement
D. Service level management
C - Answer-Identify the missing word(s) in the following sentence. An event is any
change of state that has significance for the management of a(n) [?] or other
configuration items.
A. Output
B. Product
C. Service
D. Outcome
A - Answer-What is the purpose of the 'information security management' practice?
A. Protecting an organization by understanding and managing risks to the
confidentiality, integrity, and availability of information
, B. Ensuring that services achieve agreed and expected performance levels, satisfying
current and future demand in a cost-effective way
C. Ensuring that services deliver agreed levels of availability or that change can be
assessed
D. Systematically observing services and service components and recording and
reporting selected changes of state identified as events
B - Answer-What is the purpose of the 'monitoring and event management' practice?
A. Supporting the agreed quality of a service by handling all pre-defined, user-initiated
service requests in an effective and user-friendly manner
B. Systematically observing services and service components and recording and
reporting selected changes of state identified as events
C. Minimizing the negative impact of incidents by restoring normal service operation as
quickly as possible
D. Ensuring that all an organization's projects are successfully delivered.
D - Answer-What is the purpose of the 'incident management' practice?
A. Supporting the agreed quality of a service by handling all pre-defined, user-initiated
service requests in an effective and user-friendly manner
B. Ensuring that services deliver agreed levels of availability or that change can be
assessed
C. Ensuring that all an organization's projects are successfully delivered
D. Minimizing the negative impact of incidents by restoring normal service operation as
quickly as possible
C - Answer-What is defined as the practice of ensuring that accurate and reliable
information about the configuration of services, and the configuration items that support
them, is available when and where needed?
A. Change enablement
B. IT asset management
C. Service configuration management
D. Service level management
D - Answer-Identify the missing word in the following sentence. The [?] is the practice of
capturing demand for incident resolution and service requests.
A. Incident management
B. Service level management
C. Service request management
D. Service desk
C - Answer-Dion Training has decided to offer two membership levels to their training
programs. The first membership level includes all of their video courses, practice
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