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ITIL 4 Foundation Practice Exam 5 Questions with Latest Update
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ITIL 4 Foundation Practice Exam 5 Questions with Latest Update
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ITIL 4 Foundation Practice Exam 5Questions with Latest Update
What is the definition of service management?
a) A set of specialized organizational capabilities for enabling value to customers
b) The means by which an organization is directed and controlled
c) A method for visualizing work, identifying potential blockages and resource conflicts,
and managing work in progress
d) a means of enabling value co-creation by facilitating outcomes that customers want
to achieve, without the customer having to manage specific costs and risks. - Answer-A
set of specialized organizational capabilities for enabling value to customers
-Explanation-
Service management is a set of specialized organizational capabilities for enabling
value to customers in the form of services.
Identify the missing word(s) in the following sentence. A user is a person who uses [?].
a) Products
b) Services
c) Functionality
d) Outputs - Answer-Services
-Explanation-
A user is a person who uses services.
What is the definition of a change?
a) The addition, modification, or removal of anything that could have a direct or indirect
effect on services.
b) An unplanned interruption to a service or reduction in the quality of service
c) A cause, or potential cause, of one or more incidents
d) An issue that has been analyzed but has not been resolved - Answer-The addition,
modification, or removal of anything that could have a direct or indirect effect on
services.
-Explanation-
A change is the addition, modification, or removal of anything that could have a direct or
indirect effect on services.
What is defined as a cause, or potential cause, of one or more incidents?
a) Changes
b) Known errors
c) Problem
d) Events - Answer-Problem
, -Explanation-
A problem is a cause, or potential cause, of one or more incidents.
What is the purpose of the 'IT asset management' practice?
a) Ensuring that services achieve agreed and expected performance levels, satisfying
current and future demand in a cost-effective way
b) Planning and managing the full lifecycle of all IT assets
c) Ensuring that services deliver agreed levels of availability or that change can be
assessed
d) Supporting the agreed quality of a service by handling all pre-defined, user-initiated
service requests in an effective and user-friendly manner - Answer-Planning and
managing the full lifecycle of all IT assets
-Explanation-
IT asset management is the practice of planning and managing the full lifecycle of all IT
assets.
What is the purpose of the 'continual improvement' practice?
a) Supporting the agreed quality of a service by handling all pre-defined, user-initiated
service requests in an effective and user-friendly manner
b) Minimizing the negative impact of incidents by restoring normal service operation as
quickly as possible
c) Aligning an organization's practices and services with changing business needs
through the ongoing identification and improvement of all elements involved in the
effective management of products and services
d) Ensuring that risks are properly assessed, authorizing changes to proceed and
managing a change schedule in order to maximize the number of successful IT changes
- Answer-Aligning an organization's practices and services with changing business
needs through the ongoing identification and improvement of all elements involved in
the effective management of products and services
-Explanation-
Continual improvement is the practice of aligning an organization's practices and
services with changing business needs through the ongoing identification and
improvement of all elements involved in the effective management of products and
services.
What is defined as the practice of protecting an organization by understanding and
managing risks to the confidentiality, integrity, and availability of information?
a) Information security management
b) Availability Management
c) Service continuity management
d) Change enablement - Answer-Information security management
-Explanation-
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