Exam (elaborations)
ITIL 4 Exam Questions and Answers Latest Update
- Course
- Institution
ITIL 4 Exam Questions and Answers Latest Update
[Show more]
Content preview
ITIL 4 Exam Questions and AnswersLatest Update
What is ITIL - Answer-ITIL is best practice guidance for IT service management.
What year was version 4 of ITIL released - Answer-2019
itSMF - Answer-The IT Service Management Forum is a global non-profit organization
that supports IT service management, particularly through publications in the ITSM
Library series.
AXELOS - Answer-Org. responsible for developing and managing a portfolio of best
practice methodologies, including ITIL.
PEOPLECERT - Answer-The official Examination Institute (EI); as of Jan 1, 2018 only
org. accredited by AXELOS for the delivery of the ITIL exams.
Who do services drive value for - Answer-- For service providers
- For customers
What do changing organizations require - Answer-- Need for speed
- Need for cross-functional collaboration
ITIL 4 reflects updates to best practices to support: - Answer-- Customer experience
- Value streams
- New ways of working
• Agile
• Lean
• DevOps
What is Service Value System (SVS) - Answer-A model representing how all the
components and activities of an organization work together to facilitate value creation.
What does the Service Value System (SVS) consist of - diagram - Answer-
Opportunity/demand > (Guiding Principles, governance, Service value chain, practices,
continual improvement) > Value
ITIL Service Value Chain - Answer-An operation model for service providers that covers
all the key activities required to effectively manage products and services.
ITIL practices - Answer-Set of organizational resources designed for performing work or
accomplishing an objective.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lectknancy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now