Exam (elaborations)
ITIL 4 Exam Questions and Answers
- Course
- Institution
ITIL 4 Exam Questions and Answers
[Show more]
Content preview
ITIL 4 Exam Questions and AnswersOrganizations that provide IT services use ITIL v3 and 4 concepts and practices to
achieve what? - Answer-key outcomes
How do ITIL key principles, terminology, and models benefit so many organizations
today? - Answer-by being embedded in IT management tools
Sandy is planning to provide ITIL training for her employees. How can ITIL compliance
be used to benefit her organization? - Answer-by providing employees a ready-made
model to support IT governance initiatives
How are examples of best practices in ITIL meant to be viewed, used, and applied? -
Answer-They are descriptive, describing what to do and how it may work in your
situation.
How does an IT service, such as Office 365, differ from an IT-enabled service, such as
a haircut booking app? - Answer-Information Technology is the core of an IT service,
but IT is secondary to a core service in an IT-enabled service.
What is a guiding principle, according to the ITIL 4 framework? - Answer-a universal
and enduring maxim that guides an organization through changing times and
circumstances
Which value is created from Governance, according to ITIL 4's Service Value System? -
Answer-Governance activities allow organizations to align their operations with strategic
directions.
The Engage activity in ITIL 4's Service Value Chain would be mostly concerned with
which of these outputs? - Answer-user support tasks and service performance reports
Jasmine is building a set of workflows to achieve an organization objective. Which ITIL
4 Service Management Dimension does this most closely align with? - Answer-Value
Streams and Processes
ITIL 4 introduces the concept of Management Practices to replace which subset of
concepts from ITIL v3? - Answer-Processes and Functions
Marcus completed the ITIL 4 Foundation and Managing Professional certifications.
Which module or modules does he need to complete to be eligible for the Strategic
Leader certification? - Answer-He needs to complete the Digital and IT Strategy module
only.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lectknancy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now