Exam (elaborations)
ITIL 4 Exam Questions with Verified Answers
- Course
- Institution
ITIL 4 Exam Questions with Verified Answers
[Show more]
Content preview
ITIL 4 Exam Questions with VerifiedAnswers
Which ITIL guiding principle recommends using existing services, processes and tools
when improving services? - Answer-Start where you are
Which practice has a purpose that includes ensuring that risks have been properly
assessed? - Answer-Change control
When should a full risk assessment and authorization be carried out for a standard
change? - Answer-When the procedure for the standard change is created
Which statement about emergency changes is CORRECT? - Answer-The assessment
and authorization of emergency changes is expedited to ensure they can be
implemented quickly
Which practice coordinates the classification, ownership and communication of service
requests and incidents? - Answer-Service desk
What is warranty? - Answer-Assurance that a product or service will meet agreed
requirements
Which is part of service provision? - Answer-The management of resources configured
to deliver the service
Which statement about a continual improvement register is CORRECT? - Answer-It
should be re-prioritized as ideas are documented
What are engage, plan and improve examples of? - Answer-Service value chain
activities
Which statement about outcomes is CORRECT? - Answer-An outcome can be enabled
by more than one output
Which statement about service desks is CORRECT? - Answer-The service desk should
work in close collaboration with support and development teams
Which practice updates information relating to symptoms and business impact? -
Answer-Incident management
Which is included in the purpose of the design and transition value chain activity? -
Answer-Continually meeting stakeholder expectations for costs
, Which practice has a purpose to support the quality of the service by handling all
agreed user initiated service requests? - Answer-Service request management
Which is NOT a component of the service value system? - Answer-The four dimensions
of service management
Which statement about the steps to fulfill a service request is CORRECT? - Answer-
They should be well-known and proven
What is defined as a cause, or potential cause, of one or more incidents? - Answer-
Problem
Which guiding principle recommends eliminating activities that do not contribute to the
creation of value? - Answer-Keep it simple and practical
When should the effectiveness of a problem workaround be assessed? - Answer-
Whenever the workaround is used
Identify the missing word in the following sentence. - Answer-services
Which dimension considers how knowledge assets should be protected? - Answer-
Information and technology
What is a means of enabling value co-creation by facilitating outcomes that customers
want to achieve, without the customer having to manage specific costs and risks? -
Answer-A service
Identify the missing words in the following sentence.The management of information
security incidents usually requires [?]. - Answer-A separate process
What are the ITIL guiding principles used for? - Answer-To help an organization make
good decisions
Which is the CORRECT approach for managing a large improvement initiative as
smaller iterations? - Answer-Each iteration should be continually re-evaluated based on
feedback
What is the purpose of the deployment management practice? - Answer-To move new
or changed components to live environments
Which is a service request? - Answer-Requesting information about how to create a
document
Identify the missing word in the following sentence.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lectknancy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now