Exam (elaborations)
TOWING A JEEP VEHICLE QUESTIONS & ANSWERS
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TOWING A JEEP VEHICLE QUESTIONS & ANSWERS
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TOWING A JEEP VEHICLE QUESTIONS & ANSWERSAs part of a premium follow-up, how soon should you contact a customer after they've
taken delivery of their new vehicle? - Answers- 24 hours
Which feature should you cover in some detail at delivery for a customer who enjoys
accessing her music library during long drives for work? - Answers- Android Auto or
Apple CarPlay
Which one of the following is NOT something customers typically need help with during
delivery? - Answers- Operating the AM/FM radio
Which best practice from premium service industries is defined as "Make everything all
about the customer. Build loyalty to you and your brand by finding ways to make their
life easier" - Answers- Develop a customer centric way of thinking
Which step of the Sales Process is usually the best time to help a customer set up their
vehicles mobile app? - Answers- Vehicle Delivery
In which key delivery-related activities did Jeep Dealers show significant improvement?
- Answers- Use of tablets
What effect does a less-than-perfect delivery have on overall Sales Satisfaction Index
(SSI) scores? - Answers- Causes SSI scores to plummet
For a customer who frequently takes their Jeep Wrangler off road, which feature is
especially important to teach during delivery? - Answers- Four-Wheel Drive Low Range
What is the first step when using New Vehicle Delivery (OS Plus) to enroll a customer,
so they can access their Connected Services or Ownership Benefits? - Answers- Enter
the VIN and select "Go"
Which is the preferred method to enroll customers in both connected services AND
ownership benefits? - Answers- Not- Customers smart phone
In what way can you best ensure what the vehicle is delivered as promised? - Answers-
Play an active role in quality assurance of the delivery
When covering technology features with a customer, which approach best exemplifies a
premium delivery? - Answers- Have customer operate feature
According to JD Power, using devices such as tablets, smartphones and touchscreen
monitors during the sales process __________ SSI scores - Answers- greatly improves
According to JD Power _______ of buyers will return to your dealership if their needs
are completely understood - Answers- 86 percent
, A customer uses her Jeep Wrangler to negotiate extreme off-road trails. Which feature
would she be particularly interested in learning about during delivery? - Answers- Front
and Rear Electronic Locking Differentials
Which Jeep Brand Core Value describes, "the higher standard pursued in all you do and
dream"? - Answers- Authenticity
The U.S. government contract awarded to Willys-Overland in 1941 also gave the brand
sole rights to ______________ after World War II. - Answers- market civilian Jeep
vehicles
Which quarter-ton reconnaissance vehicle prototype did Willys-Overland build for the
U.S. government in 1940? - Answers- Quad
The ________ badge, introduced in 2004, indicates Jeep vehicles have passed off-road
testing in traction, ground clearance, maneuverability, articulation and water fording. -
Answers- Trail Rated
Wrangler and CJ drivers often will exchange ________ when they drive past one
another. - Answers- a Jeep wave
Willys-Overland produced 361,339 of its ____ vehicle for the U.S. government from
1942-1945. - Answers- MB
Which Jeep product replaced the iconic CJ series for the 1987 model year? - Answers-
Wrangler
Which attributes best describe a "Dreamer?" - Answers- Balances fun with work and
family.
Which attributes best describe a "Doer?" - Answers- Needs high-quality, authentic
equipment to explore unfamiliar terrain.
Approximately which percentage of Jeep customers are considered "Dreamers?" -
Answers- 70
What was the first-ever civilian Jeep vehicle? - Answers- Willys CJ-2A
Which Jeep event follows the auto show circuit each year, offering demonstrations and
four-wheel-drive ride-alongs? - Answers- Camp Jeep
In a rear-wheel-drive-based system, the driveshaft transfers torque from the engine and
transmission to which of the following drive system components? - Answers- Axle
differential
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