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CPXP Exam Study Guide (in progress) Questions and Answers (Rated 100%)
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CPXP Exam Study Guide (in progress) Questions and Answers (Rated 100%)
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1|Page | © copyright 2024/2025 | Grade A+CPXP Exam Study Guide (in
progress) Questions and Answers
(Rated 100%)
How did the report of quality measures to CMS begin?
✓ Hospitals could voluntarily report quality measures starting in 2001-
adapting to current state from there
What is HCAHPS
✓ Hospital Consumer Assessment of Healthcare Providers and System
What are some metrics for outcome of care?
✓ mortality, readmission, complications, hospital associated infections
Describe "Pay for performance"
✓ provide financial incentives to hospitals, physicians, and other providers
to carry out improvement and achieve optimal outcomes for patients
What are some reasons patients may not voice their complaints?
Master01 | October, 2024/2025 | Latest update
, 1|Page | © copyright 2024/2025 | Grade A+
✓ Don't know where to complain, afraid of retribution, not worth the
trouble
What are the IOM six aims of for quality (established in 2001)
✓ Safe, time, effective, efficient, equitable, patient-centered (STEEEP)
What is the IHI triple aim?
✓ improve patient experience, improve health of populations, reduce
per capita cost
Describe health literacy
✓ capacity to obtain, process and understand basic health information
needed to make appropriate health decisions
What percentage of adults are estimated to have a proficient health literacy
✓ 12 %
Which year was the American Society for Hospital Risk Management formed?
✓ 1980
What was the original name for the CMS
Master01 | October, 2024/2025 | Latest update
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✓ Health Care Financing Administration
What is the definition of Culture (Irwin Press)
✓ Culture exists when its members share values and behaviors that they
take for granted
What is empathy
✓ the ability to understand and share the feelings of another
What percentage of CMS reimbursement is dependent on patient satisfaction
scores
✓ 1%
What are the 4 basic needs that should be met to create an ideal patient
experience
✓ confidence, integrity, pride, passion
In which year did hospitals establish patient advocates and representatives?
✓ 1965
Master01 | October, 2024/2025 | Latest update
, 1|Page | © copyright 2024/2025 | Grade A+
In which year did the American hospital association develop patients bill of
rights
✓ 1973
What is the RATER scale and when was it developed
✓ Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
What are some of the key concepts of the Planetree model
✓ Importance of social support, patient/resident education, healing
environment (design- iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced?
✓ 1983
What is the Emergency Medical Treatment and Labor Act (EMTALA) and when
was it established
✓ requires hospitals to stabilize any patient who shows up in the ER
regardless of ability to pay (1986)
When was the Health Insurance Portability and Patient Protection Act (HIPPA)
created?
Master01 | October, 2024/2025 | Latest update
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