WGU D072 Fundamentals for Success in Business.pdf file:///C:/Users/HP/Desktop/New%20folder%20(2)/WGU%20D072%
WGU D072 Fundamentals for Success in
Business
1. Ability: Possession of the means to do something
2. Active Listening: Giving the sender full, undisrupted attention with the intention
of fully receiving his or her message
3. Aggressive Communicator: Forceful communication style often carried out in a
loud and hostile manner
4. Assertive communicator: Productive communication style used by those who
express their ideas while listening attentively to others
5. Attraction-Selection-Attrition (A-S-A): A theory holding that (1) Individuals are
attracted to organization whose members are similar to themselves in terms of
personality, values, interests and other attribute; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more
likely to leave
6. Attrition: The unpredictable and uncontrollable but normal reduction of work
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force due to resignations, retirement, sickness, or death
7. Autocratic Style: Leadership style that keeps close control over subordinates
and does not seek much input from others
8. Barrier to Effective Communication: Factor that prevents the receiver from
receiving and understanding the message accurately
9. Behavioral Event Interviews: Guided interview questions where individuals de-
scribe their thoughts and feelings during specific situations and a coach helps
establish a development plan
10. Channel: Means of passing information from sender to recipient, such as via
face-to-face meeting or telephone calls
11. Code of Ethics: Guide that publicly sets out an organization's key values and
ethical obligations
12. Coercive power: Ability to take something away or punish someone for non-
compliance
13. Communication: Sharing understanding and meanings via oral, nonverbal, and
written forms
14. Communication Style: Dominant way in which an individual interacts and ex-
changes information with others
15. Consideration: The relationship oriented between behaviors of a leader
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16. Corporate Culture: The attitudes, values, and standards of behavior that dis-
tinguishes one organization form another
17. Corporate Social Responsibility (CSR): Philosophy in which a company vol-
untarily engages in actions that benefit society, be it economically, socially, politically,or
environmentally
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