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USPS SSA Academy Exam Questions and Answers
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USPS SSA Academy Exam Questions and Answers
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USPS SSA Academy Exam Questionsand Answers
USPS iiMission ii- iiAnswers ii-Provide iia iireliable, iiefficient, iitrusted, iiand iiaffordable
iiuniversal iidelivery iiservice iithat iiconnects iipeople iiand iihelps iibusinesses iigrow.
USPS iiVision ii- iiAnswers ii-A iiPostal iiService iithat iienables iiall iicitizens iito iiconnect,
iibusinesses iito iigrow, iiand iicommunities iito iithrive iiin iia iidigital iiworld
Does iithe iiPostal iiService iireceive iitax iimoney? ii- iiAnswers ii-No. iiThe iiUSPS iiPostal
iiService iireceives iino iitax iidollars iifor iioperating iiexpenses iiand iirelies iion iithe iisale iiof
iipostage, iiproducts, iiand iiservices iito iifun iioperations.
What iiis iithe iiUSPS's iiannual iirevenue? ii- iiAnswers ii-$69 iibillion
What iipercent iiof iithe iiworld's iimail iidoes iithe iiUSPS iiserve? ii- iiAnswers ii-47%
What iimakes iithe iiUSPS iidifferent iifrom iiother iishipping iiservices? ii- iiAnswers ii-The
iiUSPS iiis iithe iionly iiservice iithat iireaches iievery iiaddress
What iiare iithe iithree iigoals iiof iiUSPS? ii- iiAnswers ii-Deliver iihigh-quality iiservices,
iiprovide iiworld iiclass iicustomer iiexperiences, iiand iiensure iia iisafe iiworkplace iiand iian
iiengaged iiworkforce
What iiis iithe iinumber iione iiagency iiAmericans iirated iias iitrusting iito iiprotect iitheir
iiprivacy? ii- iiAnswers ii-The iiPostal iiService
What iiis iipart iiof iiyour iijob iias iia iimember iiof iithe iiUSPS? ii- iiAnswers ii-Maintaining
iiAmerica's iiconfidence iiin iithe iimail iiby iiprotecting iithe iiPostal iiService, iisecuring iithe
iination's iimail iisystem, iiand iiensuring iipublic iitrust iiin iithe iimail
What iimust iiUSPS iiemployees iido iito iimaintain iipublic iitrust iiin iithe iimail? ii- iiAnswers ii-
Protect iithe iisecurity iiand iisanctity iiof iithe iimail iiin iiits iicustody iifrom iiunauthorized
iiopening, iiinspection, iireading iiof iicontents iior iicovers, iitampering, iidelay, iior iiother
iiunauthorized iiact
What iiare iifour iiexamples iiof iiissues iirelated iito iisecurity iiand iisanctity iiof iithe iimail? ii-
iiAnswers ii-Theft, iidestruction iior iidamage iiof iimail, iidelay iiof iimail, iiand iiopening
What iidoes iiUSPIS iistand iifor? ii- iiAnswers ii-U. iiS. iiPostal iiInspection iiService
, Describe iia iiSales iiand iiServices iiDistribution iiAssociate ii(SSDA) ii- iiAnswers ii-Performs
iimany iiof iithe iisame iiduties iiof iian iiSSA; iihowever, iithey iialso iisupport iithe iiback iioffice
iidistribution iifunctions
Describe iia iiLobby iiAssistant ii- iiAnswers ii-Helps iicustomers iiidentify iimailing iineeds,
iiensures iicustomers iicomplete iirequired iiforms iibefore iithey iireach iithe iiwindow, iiand
iianswers iicustomer iiquestions
Describe iia iiLead iiSales iiand iiServices iiAssociate ii(LSSA) ii- iiAnswers ii-Maintains iia
iicomprehensive iiworking iiknowledge iiof iiregulations iiruling iipolicy iiand iiprocedures
iirelating iito iiall iiphases iiof iiretail iiservices. iiProvides iitechnical iiguidance iito iiretail
iiemployees iiassigned iito iithe iiunit, iiinforming iithem iiof iichanges iior iiclarifications iiin
iipolicies, iiprocedures, iioperations, iior iiregulations
Describe iia iipostmaster/manager ii- iiAnswers ii-Business iileaders iiand iicommunity
iianchors iithat iimake iilocal iicontacts iithe iiPostal iiService iineeds iito iiincrease iiits iishare
iiof iithe iishipping iimarket
Describe iia iiSales iiand iiServices iiAssociate ii(SSA) ii- iiAnswers ii-Your iiteammates. iiYou
iisupport iieach iiother iiby iiensuring iithe iicorrect iiprocesses iiare iifollowed iiand iicustomer
iineeds iiare iimet
Describe iia iiSupervisor ii- iiAnswers ii-Responsible iifor iiensuring iithat iiemployees iiare
iiproperly iitrained iiand iiwell iiinformed
What iifactors iiinfluence iicustomer iiperceptions? ii- iiAnswers ii-Being iia iipersonal
iiprofessional, iiand iihaving iithe iiright iiproduct iiofferings.
What iiare iithe ii"six iiretail iimoments iithat iimatter?" ii- iiAnswers ii-1. iiDeliver iiyour iifirst
iiimpression, ii2. iiAct iiwith iicourtesy iiand iiurgency, ii3. iiKeeping iiit iiclean, ii4. iiDelivering
iithe iipride iiinside, ii5. iiTransitioning iibetween iithe iiback iiand iifront, ii6. iiSolutions iiare
iiyour iispecialty
What iiis iia iipart iiused iifor iiactive iilistening? ii- iiAnswers ii-Paraphrasing iistatements iiin
iiyour iiown iiwords iiand iirepeating iikey iiinformation iito iithe iicustomer iifor iiclarification iiis
iipart iiof iiactive iilistening
What iiare iifive iiessential iielements iiof iiactive iilistening? ii- iiAnswers ii-Demonstrate iian
iiopen iiand iirespectful iidemeanor, iiprovide iiverbal iiand iinon-verbal iiquestions, iiseek
iiclarification, iido iinot iimake iiassumptions, iiprovide iifeedback
What iiis iiS. iiO. iiL. iiE. iiR.? ii- iiAnswers ii-Squarely iiface iithe iiperson, iiopen iiyour iiposture,
iilean iitowards iithe iisender, iieye iicontact iimaintained, iirelax iiwhile iiattending
What iiis iian iiactive iilistening iitechnique? ii- iiAnswers ii-Clarifying
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