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MPTC LYNNFIELD 2ND ROC FINAL EXAM WITH ANSWERS - COMMUNICATION SKILLS SET -13
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MPTC LYNNFIELD 2ND ROC FINAL EXAM WITH ANSWERS - COMMUNICATION SKILLS SET -13
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MPTC LYNNFIELD 2ND ROC FINAL EXAM WITH ANSWERS - COMMUNICATION SKILLSSET #13
1. Officer Parker stopped Mrs. Franks for speeding. While explaining his rea- son for the stop, Mrs.
Franks stares directly at Officer Parker's face, does not blink, and does not look away. Eye contact
demonstrated by Mrs. Franks is consistent with which emotion?: Aggression
2. Body language can account for up to % of any spoken message during fact-to-
face communication?: 90%
3. To communicate effectively, officers should begin with, and respond to most citizen encounters
using the .: Adult role
4. Officer Monroe is investigating a robbery and a conducting witness inter- view. The witness, Mr.
Jones is talkative and having a difficult time answering Officer Monroe's questions. To establish
needed control over the conversation and interview, what type of questions should Office Monroe
use?: Close-ended
5. Is a conflict management technique designed to persuade potentially violent
people that a peaceful solution is their best option.: De-es- calation
6. You respond to a crisis event involving Mr. Smith, who is crying uncon- trollably. When
communicating with Mr. Smith, which statement is the most effective for demonstrating empathy and
active listening?: "I can see that you are upset"
7. When negotiating, officers must identify the problem and separate people from the problem. Which
answer below is NOT an effective negotiation strate- gy?: Interrupt parties if they talk for too long
8. Officer Allen responded to investigate a domestic violence assault. While interviewing the victim,
Officer Allen used active listening strategies when making the following statements. Which
statement best represents summa- rizing?: Officer should not say any of the above statements
next.
9. Officer Richards is investigating a possible identity theft crime. The victim speaks mostly Spanish
and very little English. An interpreter cannot come to the scene for another 2-3 hours. To
communicate effectively, Officer Rchardes should do all of the following, EXCEPT: Increase voice
volume
10. Officer Carter needs to arrest Mr. Boyd on an outstanding warrant. Mr. Boyd is visibly upset. What
should Officer Carter do or say to determine Mr. Boyd's potential for non-compliance?: Identify and
share some commonalities with Joey.
11.Officer Allen is investigating a larceny. The victim, George is blind. What should Officer Allen
do to communicate effectively with George?: Minimize noise distractions
12.Why do police officers need to be careful about word choice?: All of the above are reasons
why police officers need to be careful about word choice.
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