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lsu exam 1 isds 3115 Questions and Answers

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lsu exam 1 isds 3115 Questions and Answers a graphic technique for defining the relationship between customer desired and product (or service) is: a. the assembly drawing b. product lifecycle management c. the house of quality d. modular design e. the moment of truth - ANSWER-c the 10 strat...

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  • October 30, 2024
  • 28
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Practice Tests 2024
  • Practice Tests 2024
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lsu exam 1 isds 3115 Questions and

Answers


a graphic technique for defining the relationship between customer desired and product (or service) is:


a. the assembly drawing


b. product lifecycle management


c. the house of quality


d. modular design


e. the moment of truth - ANSWER✔✔-c


the 10 strategic operations management decisions include:


a. process and capacity design


b. layout strategy


c. maintenance


d. managing qualtiy


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FIRST PUBLISH OCTOBER 2024




e. all of the above - ANSWER✔✔-e


which is not true regarding differences between goods and services?


a. services tend to have a more inconsistent product definition than goods


b. services tend to have higher consumer interactions than goods


c. most goods are common to many customers; services are often unique to the final customer


d. tangible goods are generally produced and consumer simultaneously;services are not


e. non, i.e., all of the above are true - ANSWER✔✔-d


which of the following attributes is most typical of a service?


a. mass production


b. production and consumption occur simultaneously


c. consistency


d. tangible


e. easy to automate - ANSWER✔✔-b


the total of all outputs produced by the transformation process divided by the total of the inputs is:



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FIRST PUBLISH OCTOBER 2024




a. greater in manufacturing than in services


b. defined only for manufacturing firms


c. multi factor productivity


d. single-factor productivity


e. utilization - ANSWER✔✔-c


which of the following statements best characterizes delivery reliability?


a. a company that always delivery at the promised time


b. a company that delivers more frequently than its competitors


c. a company that always delivers on the same day of the weel


d. a company that delivers faster than its competitors


e. a company that has a computerized delivery scheduling system - ANSWER✔✔-a


Response-based competitive advantage can be:


a. flexible response


b. reliable response




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