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Cob 204 Final Exam Review (Tom Dillon) Study Guide Solutions

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Cob 204 Final Exam Review (Tom Dillon) Study Guide Solutions Chapter 8 - ANSWER-Processes and Organizations Structured Process - ANSWER-Formally defined, standardized process that involves day-to-day operations. Ex: Making a return, placing an order, etc. Dynamic Process - ANSWER-Flexible, in...

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  • October 30, 2024
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Cob 204 Final Exam Review (Tom Dillon)

Study Guide Solutions


Chapter 8 - ANSWER✔✔-Processes and Organizations


Structured Process - ANSWER✔✔-Formally defined, standardized process that involves day-to-day

operations.




Ex: Making a return, placing an order, etc.


Dynamic Process - ANSWER✔✔-Flexible, informal, and adaptive processes that normally involve strategic

and less structured managerial (Tactical) decisions and activities.


Structured vs. Dynamic - ANSWER✔✔-Structured:


- Formally defined with a written procedure


- Often written into a doc, such as a procedures manual




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- Often done for years ("This is the way we do it")




Dynamic:


- Flexible, informative, adaptive


- Often come from less structured strategic/managerial (tactical decisions)


- Requires human judgment


Workgroup processes - (1 of 3 major processes) - ANSWER✔✔-Procedures that enable workgroups to

fulfill the charter, purpose, and goals of a particular group or department




* These are "common processes" also known as "functions" regularly found in a department *


Functional Information Systems - ANSWER✔✔-Workgroup information systems that support a particular

business function. (Cash register that records all transactions)




Example:


Sales & Marketing >> Brand management


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Operations >> Order entry


Manufacturing >> Inventory


Customer Service >> Customer support


Human Resources >> Recruiting


Accounting >> Budgeting


Workgroup IS - ANSWER✔✔-Exists to support one or more processes within the workgroup


Functional IS - ANSWER✔✔-When workgroup IS uses 2 or 3 different IS to support processes




Ex: Operations management, General ledger, & Cost accounting systems


Functional Application - ANSWER✔✔-The program component of a functional IS


Enterprise Processes - (2 of 3 major processes) - ANSWER✔✔-Organization-wide (enterprise) or spanning

via multiple departments




Ex:


Customer Relationship Management (CRM) >> attract, sell, support

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Ex:


Enterprise Relationship Planning (ERP) >> manufacture, inventory, distribute


Enterprise IS - ANSWER✔✔-Supports one or more enterprise processes


Inter-Enterprise Processes - (3 of 3 major processes) - ANSWER✔✔-Spans 2 or more organizations




- All organizations have an inter-locking process


- Class Ex: Coronavirus test kits


Inter-Enterprise IS - ANSWER✔✔-Supports one or more inter-enterprise processes


Process Efficiency - (1 of 2 improving processes) - ANSWER✔✔-The amount of effort or input required to

do the process.




> The ratio of process OUTPUTS to INPUTS (output : input)


> Mostly QUANTITATIVE ; speed without errors




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