MBA 704 EXAM QUESTIONS AND ANSWERS ALL CORRECT
What is task performance typically a mix of? - Answer- Routine task performance
Adaptive task performance
Creative task performance
How do we identify the mix of task performance? - Answer- job analysis
How to do a job analysis - Answer- -g...
What is task performance typically a mix of? - Answer- Routine task performance
Adaptive task performance
Creative task performance
How do we identify the mix of task performance? - Answer- job analysis
How to do a job analysis - Answer- -generate a list of activities involved in the job
-rate the tasks on frequency & importance
-use most frequent & important tasks to define task performance
Citizenship behavior - Answer- voluntary employee activities that may or may not be
rewarded but that contribute to the organization by improving the overall quality of the
setting in which work takes place
What are the methods of knowing? - Answer- experience, intuition, authority, science
What is the scientific method? - Answer- theory, hypotheses, data, & verification
job performance - Answer- the value of the set of employee behaviors that contribute,
either positively or negatively, to organizational goal accomplishment
task performance - Answer- The behaviors directly involved in transforming
organizational resources into the goods or services an organization produces (the
behaviors included in a job description)
types of citizenship behaviors - Answer- organizational & interpersonal
what are the interpersonal citizenship behaviors - Answer- -helping
-courtesy
-sportsmanship
helping - Answer- Assisting coworkers who have heavy workloads, aiding them with
personal matters, and showing new employees the ropes when they are first on the job.
courtesy - Answer- keeping coworkers informed about matters that are relevant to them
sportsmanship - Answer- Maintaining a positive attitude with coworkers
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