SDSU BA360EXAM #1REVIEW(CH1, 2, 3,&4)Latest
Update.
Which of the following tasks would NOT typically represent an operations management
activity at Hard Rock Cafe?
A.Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an eff...
Which of the following tasks would NOT typically represent an operations management
activity at Hard Rock Cafe?
A.Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout - Correct Answer C. filing a tax return
The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
D. production. - Correct Answer D. production.
Which of the following is NOT considered to be one of the three primary functions that all
organizations perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development - Correct Answer D. research and development
Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
D. sales - Correct Answer D. sales
,A global network of organizations and activities that supply a firm with goods and services
is referred to as
A. business functions.
B. production.
C. a supply chain.
D. operations management. - Correct Answer C. a supply chain.
Competition in the 21st century is no longer between companies; it is between
A. supply chains.
B. technologies.
C. individuals.
D. countries. - Correct Answer A. supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. research and development
B. finance
C. operations
D. marketing - Correct Answer C. operations
Which of these is NOT one of the basic functions of the management process?
A. inspecting
B. staffing
C. controlling
D. leading - Correct Answer B. staffing
Which of the following OM decisions determines how a good or service is produced and
commits management to specifictechnology, quality, human resources, and capital
investment?
, A. managing quality
B. process and capacity design
C. human resources and job design
D. design of goods and services - Correct Answer B. process and capacity design
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Frederick W. Taylor.
D. Eli Whitney. - Correct Answer C. Frederick W. Taylor.
The person who believed that management must do more to improve the work
environment and processes so that quality can be improved was
A. Henry Ford.
B. Eli Whitney.
C. W. Edwards Deming.
D. Walter Shewhart. - Correct Answer C. W. Edwards Deming.
The economic activities that typically produce an intangible product are referred to as
A. services.
B. phantoms.
C. goods.
D. products. - Correct Answer A. services.
Which of the following organizations does NOT belong to the service sector?
A. San Diego Zoo
B. Costco
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Realler. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $25.49. You're not tied to anything after your purchase.
