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CSA EXAM QUESTIONS AND 100% CORRECT ANSWERS (A+)
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CSA EXAM QUESTIONS AND 100% CORRECT ANSWERS (A+)NO.1 Which would NOT appear under the History section of the Application Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms - Answer B
NO.2 What area of the Service Catalog application would an Administrator access to
begin building a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items - Answer B
NO.3 What do you call application menus and modules which you want to access quickly
and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark - Answer B
NO.4 What is the name given to something that is created, has work performed upon it,
and is eventually moved to a state of closed?
A. report
B. workflow
C. event
,D. task - Answer D
NO.5 Which of the following are a type of client scripts supported in ServiceNow?
(Select four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave - Answer Answer: A C D F
NO.6 What is a formatter? Select one of the following.
A. A formatter allows you to configure applications on your instance
B. A formatter allows you to auto-populate fields
C. A formatter is a set of conditions applied to a table to aid in finding and working with
data - ANS B
NO.7 Which one of the following statements describes the contents of the Configuration
Management Database (CMDB)?
A. The CMDB holds data about the physical and non-physical corporate assets
B. The CMDB holds the Business Rules which govern the non-physical, configurable
assets utilized by an organization
C. The CMDB stores all of the PaaS equipment metadata and usage statistics of the
Service Management
D. The CMDB holds information about ITIL processes as it pertains to Configuration
Items - Answer A
NO.8 Which of the following most accurately describes the role of a Service Catalog
workflow?
, A. The three basic components are item variable types, tasks, and approvals generated
by a Service Catalog workflow
B. While a Service Catalog workflow may not send notifications, it drives complex
fulfillment processes
C. A Service Catalog workflow is utilized in driving complex fulfillment processes and
sends notifications to defined users or groups
D. The three basic components an item variable type, task, and notifications generated
by a Service Catalog workflow - Answer C
NO.9 Which of the following statement describes the purpose of an Order Guide?
A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item
variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without asking for any
information - Answer C
NO.10 What type of interface allows you to view multiple performance analytics,
reporting and other widgets all on one screen?
A. Form
B. List
C. Dashboard
D. Timeline - Answer C
NO.11 What is a Dictionary Override?
A. A Dictionary Override is an incoming customer update in an Update Set which applies
to the same objects as a newer local customer update
B. A Dictionary Override is a task within a workflow that requests an action before the
workflow can continue
C. A Dictionary Override is a task within a workflow that requests an action before the
workflow can continue
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