Genesys Certified Cloud Partner (CCP) Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!!
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Course
Genesys Cloud
Institution
Genesys Cloud
Genesys Certified Cloud Partner (CCP)
Tested Exam Questions Reviewed And
Revised With Correct Answers
Already Passed!!
1. Which of the following Genesys Cloud components provide connectivity
between an external trunk and a Genesys Cloud phone?
a. Genesys Cloud Edge
b. Genesys Cloud p...
Genesys Certified Cloud Partner (CCP)
Tested Exam Questions Reviewed And
Revised With Correct Answers
Already Passed!!
1. Which of the following Genesys Cloud components provide connectivity
between an external trunk and a Genesys Cloud phone?
a. Genesys Cloud Edge
b. Genesys Cloud phone trunks
c. TDM Trunk
d. PSTN - ANSWER a. Genesys Cloud Edge
2. Which primary type of Genesys Cloud deployment model requires the
installation of two or more Genesys Cloud Edge servers at a customer's location?
a. Genesys Cloud Voice
b. BYOC (Bring Your Own Carrier) Cloud
c. BYOC (Bring Your Own Carrier) Premises
d. BYOC (Bring Your Own Carrier) Cloud Premises-based carrier device - ANSWER
c. BYOC (Bring Your Own Carrier) Premises
3. Genesys Cloud uses which one of the following protocols for the signaling
sessions used in the setup and management of calls in a customer's internal and
external communications?
,a. SIP
b. Ethernet
c. SS7 (Signaling System No. 7)
d. RTP (Real Time Protocol) - ANSWER a. SIP
4. Genesys Cloud Communicate includes which of the following features?
a. All of the Genesys Cloud Collaborate features.
b. Telephony
c. Architect
d. Workforce Management - ANSWER A, B, and C.
5. Which of the following telephony components may exist within a Genesys
Cloud CX site?
a. PSTN
b. Edge
c. Edge Group
d. WebRTC phone trunk - ANSWER B, C, and D.
6. Which of the following statement about a Genesys Cloud CX site are correct?
a. A list of rules for routing calls.
b. Configured with specific telephony properties (e.g. area code)
c. Combines the routing information for all locations into a dial plan.
d. Includes one or more locations. - ANSWER A, B.
,7. Which of the following categories of Genesys Cloud CX phones is only
supported by the BYOC Premises VoIP deployment model?
a. Managed
b. Unmanaged
c. WebRTC
d. Remote - ANSWER b. Unmanaged
8. Which one of the following Genesys Cloud CX Contact Center features is most
useful in getting a customer to the proper agent in the shortest amount of time?
a. Workforce Management
b. ACD
c. Quality Management
d. Scripts - ANSWER b. ACD
9. Which one of the following Genesys Cloud CX Contact Center features is used
to set up a flow that prompts incoming customer calls to press a number in order
to access a specific person or department?
a. Architect
b. Workforce Management
c. Scripts
d. Quality Management - ANSWER a. Architect
10. Which one of the following Genesys Cloud CX Contact Center features
provides a process for evaluating an Agent's performance with a customer?
a. Contact Center Management
b. Agent Interface
, c. Quality Management
d. Reports, Dashboards, and Views - ANSWER c. Quality Management
11. Which one of the following Genesys Cloud CX Licenses, at minimum, is
required for access to the speech-enabled IVR feature?
a. Genesys Cloud 1
b. Genesys Cloud 2
c. Genesys Cloud 3
d. Genesys Communicate - ANSWER a. Genesys Cloud 1
12. Which one of the following Genesys Cloud CX Licenses, at minimum, is
required for access to Advanced Outbound Campaigns?
a. Genesys Cloud CX 1
b. Genesys Cloud CX 2
c. Genesys Cloud CX 3
d. Collaborate - ANSWER b. Genesys Cloud CX 2
13. Which one of the following Genesys Cloud CX Licenses, at minimum, is
required for access to Inbound messaging (WhatsApp, Facebook Messaging,
Twitter Direct Message, Line)?
a. Genesys Cloud CX 1
b. Genesys Cloud CX 2
c. Genesys Cloud CX 3
d. Collaborate - ANSWER c. Genesys Cloud CX 3
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