Lsu Exam 1 isds 3115 Questions And
Answers 100% Pass
A graphic technique for defining the relationship between customer desired and product (or
service) is:
a. the assembly drawing
b. product lifecycle management
c. the house of quality
d. modular design
e. the moment of truth - answer✔c
the 10 strategic operations management decisions include:
a. process and capacity design
b. layout strategy
c. maintenance
d. managing qualtiy
e. all of the above - answer✔e
which is not true regarding differences between goods and services?
a. services tend to have a more inconsistent product definition than goods
b. services tend to have higher consumer interactions than goods
c. most goods are common to many customers; services are often unique to the final customer
d. tangible goods are generally produced and consumer simultaneously;services are not
e. non, i.e., all of the above are true - answer✔d
which of the following attributes is most typical of a service?
a. mass production
b. production and consumption occur simultaneously
c. consistency
d. tangible
e. easy to automate - answer✔b
the total of all outputs produced by the transformation process divided by the total of the inputs
is:
a. greater in manufacturing than in services
b. defined only for manufacturing firms
c. multi factor productivity
d. single-factor productivity
e. utilization - answer✔c
which of the following statements best characterizes delivery reliability?
a. a company that always delivery at the promised time
b. a company that delivers more frequently than its competitors
c. a company that always delivers on the same day of the weel
d. a company that delivers faster than its competitors
e. a company that has a computerized delivery scheduling system - answer✔a
Response-based competitive advantage can be:
a. flexible response
b. reliable response
c. quick response
d. all of the above
e. none of the above - answer✔d
standardization is an appropriate strategy in which stage of the product life cycle?
a. introduction
b. maturity
c. retirement
d. growth
e. decline - answer✔b
which of the following OM strategy/issues should a firm with a product in the maturity stage of
its life cycle be least concerned with at the present time?
a. fewer rapid product changes
b. increase capacity
c. long production runs
d. standardization
e. cost cutting - answer✔b
The phases of project management are:
a. different for manufacturing projects than for service projects
b. planning, organization, staffing, leading, and controlling
c. planning, programming, and budgeting
d. GANTT, CPM, and PERT
e. planning, scheduling, and controlling - answer✔e
which of the following statements regarding Gantt charts is true?
a. Gantt charts use the four standard spines of Methods, Materials, Manpower, and Machinery
b. Gantt charts are visual devices that show the duration of activities in a project
c. Gantt charts give a timeline and precedence relationships for each activity of a project
d. Gantt charts are expensive
e. all of the above are true - answer✔b
which of the following statements regarding CPM is true?
a. all activities on the critical path have their ES equal to their LF
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