MBA 704 Module 1 Exam Questions With
All Correct Answers
human resource - Answer-the ____ of an organization - have been, are, and will
continue to be, the major challenge and critical competitive advantage
/.globalization, diversity, ethics - Answer-___, ___ and ___ serve as very important
environmental or contextual dimensions for organizational behavior.
/.human resources - Answer-management of ____ through extensive training and
techniques such as empowerment resulted in performance benefits, but operational
initiatives such as total quality management or advanced manufacturing technology did
not.
/.human capital - Answer-At first employees were considered a cost, then human
resources, and now are becoming widely recognized as ____ (what you know -
education, experience, skills)
/.social capital - Answer-who you know - networks, connections, friends
/.positive psychological capital - Answer-who you are in terms of confidence, hope,
optimism, resiliency, and who you can become, authentic self
/.Hawthorne studies - Answer-____, which are generally recognized to be the beginning
of the systematic study and understanding of organizational behavior
/.half century - Answer-The academic field of OB has been around for about ____
/.Thomas Kuhn - Answer-first introduced years ago by philosophy of science historian
____
/.paradigm - Answer-broad model, a framework, a way of thinking, or a scheme for
understanding reality
/.Joel Barker - Answer-___ said a paradigm simply establishes the rules (written or
unwritten), defines the boundaries, and tells one how to behave within the boundaries to
be successful
/.intelligent enterprise - Answer-James Brian Quinn offers the ____ as new paradigm.
He believes that the organization of enterprises and effective strategies will depend
more on development and deployment of intellectual resources than on the
management of physical assets
, /.microcognitive, dynamics, performance - Answer-The new paradigm sets the stage for
the study, understanding, and application of the time-tested ____ processes, _____,
and the final part of managing and leading high _____
/.technical, conceptual, human - Answer-Management is usually considered to have 3
major dimensions:
1.
2.
3.
/.technical - Answer-The ___ dimension consists of the manager's functional expertise
in accounting or engineering or marketing and increasingly in information technology
and managing in the supply chain
/.Douglas McGregor - Answer-Theory X and Theory Y
/.theory x - Answer-employees were basically lazy, only interested in money, and that if
you could make them happy, they would be high performers; becoming extinct
/.human behavior - Answer-____ at work is much more complicated and diverse than is
suggested by the economic-security-working-conditions approach
/.hallow talk, fear, internal competition, measurement systems, mindless, evidence-
based management - Answer-Pfeffer and Sutton identify 5 sources that seem to prevent
the majority of managers from effective implementation and sustainability
1. _____
2. debilitating _____
3. destructive _____
4. poorly designed and complex ____
5. ____ reliance on precedent
If these obstacles can be overcome then competitive advantage comes from being able
to do something others don't do.
This new perspective is now called ______ or simply abbreviated
/.evidence based management - Answer-(EBM) Uses actual scientific data and
information on which approaches really work to make management decisions
/.financial performance - Answer-Many organizations do not implement practices that
research has shown to be positively associated with employee productivity and firm
_____ and this gap between science and practice is so persistent and pervasive that
some despaired of its ever being narrowed.
/.practice, academic - Answer-The bridge to help close the theory/research practice gap
must be built from both sides, ____ and ___
