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MBA 704- Exam 2 with correct Answers
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MBA 704- Exam 2 with correct Answers
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MBA 704- Exam 2 with correct AnswersOrganization Structure - Answers --Skeletal framework for OB
-"Pattern of interactions & coordination that links the technology, tasks, and human
components of the organization accomplishes its purposes."
Organizational Theory Foundation: Historical Roots: Chester Barnard - Answers --Book:
"The Functions of the Executive"
--"Formal Organization:" system of consciously coordinated activities of two or more
persons
-Stressed the cooperative aspects of organizations.
Modern Theoretical Foundation - Answers --Organization was viewed as a "system
made up of interacting parts;" stresses input of the external environment
Contingency Approach - Answers -No single best way to organize
-Organizational design must be fitted to the existing environmental conditions
-Organizations change through internal transformation/adaptation
Organizational Ecology Theory: Natural Selection/Ecological view - Answers --Org.
ecology theory challenges the contingency approach.
-Process of the "survival of the fittest"/selection & replacement
Information Processing & organizational learning - Answers -Based on systems theory
and emphasize the important of GENERATIVE over adaptive learning in rapid evolving
external environments
Learning Organization: Single Loop - Answers -Improving organization's capacity to
achieve known objectives
-Org is learning without significant change in its basic assumptions
Learning Organization: Double Loop - Answers -Reevaluates the nature of
organization's objectives and the values/beliefs surrounding them.
-Changing the organization's culture
-Org's learning "how to learn"
Adaptive Learning - Answers --first stage of learning organization
-adapting to environmental changes
-Adaptive Changes: Learn Six Sigma, TQM
Generative Learning - Answers --Creativity and innovation, going beyond just adapting
to change and being ahead of it.
, -Total reframing of org's experiences and learning from that process
Three major dimensions/characteristics of learning organizations - Answers --Presence
of Tension: stems from the gap between org's vision & reality; suggest the learning org
continuous questions and challenges status quo.
-Systems Thinking: shared vision of employees throughout the whole org, and
openness of new ideas and external environment.
-Culture Facilitating Learning: org culture places a high value on process of learning and
goes beyond mere lip service by setting mechanisms in place for suggestions, teams,
empowerment, and empathy.
OB in Learning Org - Answers --Adaptive: employees' reacting to environmental
changes with routine, standard responses that often result in only short-run solutions.
-Generative: affect the way personnel defines and solves problems; employees taught
how to examine the effect of their decisions and change their behaviors as needed.
Learning Org's characterized by HUMAN-ORIENTED CULTURAL VALUES - Answers -
-Everyone can be a source of useful ideas; dispensing access to valuable info to
personnel
-People closest to the problem have best ideas regarding how to solve it
-Learning flows up & down; managers & employees can benefit
-Mistakes should be viewed as learning opportunities
Establishing a Learning Org - Answers --Breaking out of bureaucracies
-Develop systemic thinking among managers; identifying source of conflict and make
astute trade-offs
**Managers must learn to encourage their people to redirect energies towards
substance of disagreements rather than toward personality clashes or political
infighting.
-Develop creativity among personnel.
--Promote and help unlearn creativity: persona flexibility and willingness to take risks.
Also, willingness to accept failure!
--"Ready, fire, aim"
Horizontal Organizations - Answers --(Anand & Daft) Advocates the dispensing of
internal boundaries that are an impediment to effective business performance.
Guiding principles defining horizontal organization design - Answers --Organization
revolves around the process, not the task.
-The hierarchy is flattened
-Teams are used to manage everything
-Customers drive performance
-Team performance is rewarded
-Supplier and customer contact is maximized
-All employees need to be fully informed and trained
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