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CHAPTER 6 - MBA 704 – KUNGU EXAM QUESTIONS AND ANSWERS
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CHAPTER 6 - MBA 704 – KUNGU EXAM QUESTIONS AND ANSWERS
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CHAPTER 6 - MBA 704 – KUNGU EXAMQUESTIONS AND ANSWERS
Motivation is a hypothetical construct that is used to help explain behavior; it should not
be equated with behavior. - Answers -TRUE
Motivation is a process that starts with a physiological or psychological deficiency or
need that activates a behavior or drive that is aimed at a goal or incentive. - Answers -
TRUE
An incentive is defined as anything that will alleviate the needs and increase the drive. -
Answers -FALSE
Primary motives must be unlearned, and it must be physiologically based. - Answers -
TRUE
In order to be included under the category of secondary motives, the motive must be
learned. - Answers -TRUE
Intrinsic motives include the drive to avoid punishment, such as termination or being
transferred. - Answers -FALSE
According to Maslow, one of the needs identified is the love need, however there are
instances where there are misleading connotations, such as sex, which is essentially a
physiological need. - Answers -TRUE
Maslow did not point out that the esteem needs consist of both self-esteem and esteem
from others. He mainly conceded the importance of esteem of others. - Answers -
FALSE
Maslow's needs hierarchy theory does make a significant contribution in terms of
making management aware of the diverse needs of employees at work. - Answers -
TRUE
Tabulating the results from the critical incident method, Herzberg concluded that job
satisfiers are related to job context and that job dissatisfiers are allied to job content. -
Answers -FALSE
The term hygiene, in Herzberg's theory, refers to those factors that prevent
dissatisfaction. - Answers -TRUE
, The fact that there are a higher number of employees who are dissatisfied with the raise
they get points out that the hygiene factors seem to be important in preventing
dissatisfaction but do not lead to satisfaction. - Answers -TRUE
According to the Porter-Lawler model, the inference is that employees need to better
focus their efforts on high-impact behaviors and activities that result in higher
performance. - Answers -TRUE
The roots of Porter-Lawler expectancy theory of work motivation can be traced back to
cognitive dissonance theory and exchange theory. - Answers -FALSE
Inequity occurs when a person perceives that the ratio of his or her outcomes to other's
outcomes and the ratio of a relevant other's input to his or her inputs are unequal. -
Answers -FALSE
Equity theory supports a perception of distributive justice, which is an individual's
cognitive evaluation regarding whether or not the amounts and allocations of rewards in
a social setting are fair. - Answers -TRUE
Interactional justice is the exchange between the employee and the employing
organization. - Answers -FALSE
Attribution theory is concerned with the relationship between personal social perception
and interpersonal behavior. - Answers -TRUE
Harold Kelly stressed that attribution theory is concerned with the intuitive processes by
which an individual interprets behavior as being attributed to certain parts of the relevant
environment. - Answers -FALSE
Employees who perceive external control feel that they personally can influence their
outcomes through their own ability, skills or effort. - Answers -FALSE
Attributions are related to organizational symbolism, which in effect says that in order to
understand organizations, one must recognize their symbolic nature. - Answers -TRUE
According to the dimensions that Kelley suggests, if there is a high consensus, high
consistency, and high distinctiveness, then attribution to external or
situational/environmental causes will probably be made. - Answers -FALSE
In self-serving bias, people tend to attribute others' behavior to personal factors such as
intelligence, etc. even when it is clear that the situation caused by the person to behave
the way he or she did. - Answers -FALSE
One version of the control theory is essentially a cognitive phenomenon relating to the
degree that individuals perceive they are in control of their own lives, or are in control of
their jobs. - Answers -TRUE
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