Course 3 Exam Questions and Verified Answers 2024 Guaranteed to pass
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Course
HCA
Institution
HCA
Course 3 Exam Questions and Verified Answers 2024 Guaranteed to pass
True or False, A 'Social' relationship is different to a 'Professional' relationship. - ANSWER True
True or False, The power in a 'social' relationship is shared. In a 'professional' relationship the client may perceiv...
Course 3 Exam Questions
and Verified Answers 2024
Guaranteed to pass
,True or False, A 'Social' relationship is different to a 'Professional' relationship. -
ANSWER True
True or False, The power in a 'social' relationship is shared. In a 'professional'
relationship the client may perceive you have the power because he or she is relying on
you for care and, in addition, you have access to his or her private information. -
ANSWER True
True or False, Boundaries help to create limits to a relationship. The purpose of having
boundaries is to protect and take care of you. An example of a boundary in a
professional relationship is that you do not give your personal phone number to your
client. - ANSWER True
True or False, The HCA might cross a boundary in their professional relationship with
their client if they do something inappropriate. Examples of inappropriate behaviour
include: using sarcasm, intimidation, teasing or taunting, swearing, cultural slurs, or
inappropriate tone of voice that expresses impatience or exasperation. - ANSWER
True
True or False, Sharing too much personal information about yourself to your client is an
example of how a HCA might cross a 'boundary' of professional behaviour. - ANSWER
True
Which of the following is acceptable? A. You tell your client you are worried about how
your child is doing at school
B. You tell your client you have money problems
C. You tell your client another member of staff upset you with an unkind remark
D. None of these is acceptable - you do not burden the client with your problems -
ANSWER D. None of these is acceptable - you do not burden the client with your
problems
True or False, 'Active' listening means paying attention to someone in a way that shows
you are hearing them (nodding, maintaining comfortable eye contact, using appropriate
facial expressions, using an 'open' posture, and placing yourself at the same level,
repeating key information, etc.) - ANSWER True
True or False, The purpose of communication in your relationship with the health care
team is to share information about your clients. The team plans what needs to be done,
, shares how clients respond to treatment, and supports its members in providing quality
care. - ANSWER True
True or False, It's important to give feedback so that the person speaking to you knows
you understood what they were saying. - ANSWER True
True or False, The tone of your voice can influence how your message is interpreted
and understood by the person receiving it. - ANSWER True
Mrs. Smith, a resident of a continuing-care centre, does not want to get out of bed for
breakfast. This is not normal behaviour for Mrs. Smith. A. You ask a team member to
help you get Mrs. Smith out of bed.
B. You tell Mrs. Smith she has to get out of bed.
C. You tell your supervisor there might be something wrong with Mrs. Smith.
D. You tell a team member that Mrs. Smith needs more sleep. - ANSWER C. You
tell your supervisor there might be something wrong with Mrs. Smith.
An old friend telephones and says she wants to visit you on a weekend that you are
scheduled to work. A. You complain to a team member that you have to work.
B. You ask a fellow team member to work your weekend and tell her you will work the
next weekend when she is scheduled to work.
C. You decide to phone in sick.
D. You tell your supervisor you can't work. - ANSWER B. You ask a fellow team
member to work your weekend and tell her you will work the next weekend when she is
scheduled to work.
Mary is a new member on your team. She is able to encourage one of your clients, Mr.
Jones, to go for a walk. Mr. Jones usually doesn't like to leave his room and you are
often frustrated with him. A. You compliment Mary on her ability to get Mr. Jones to go
for a walk.
B. You tell your supervisor that Mary didn't do her work.
C. You tell Mary that she can look after Mr. Jones from now on.
D. You tell Mary that you were assigned to care for Mr. Jones. - ANSWER A. You
compliment Mary on her ability to get Mr. Jones to go for a walk.
True or False, As staff members we are never expected to give up our personal beliefs;
however, we are expected to be accepting of other individuals' beliefs and not judge
those whose belief systems differ from ours. - ANSWER True
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