BADM 310 exam 1 || with 100% Errorless Solutions.
Low Efficiency/ High Effectiveness correct answers manager chooses the right goals to pursue,
but does a poor job of using resources to achieve these goals-> result: a product that customers
want, but that is too expensive for them to buy
Low Efficiency/ Low Effectiveness correct answers manager chooses wrong goals to pursue and
makes poor use of resources --> result: a low-quality product that customers do not want
High efficiency/ High effectiveness correct answers o BEST: manager chooses the right goals to
pursue and makes good use of resources to achieve these goals -> result: a product that
customers want at a quality and price that they can afford
High efficiency/ low effectiveness correct answers manager chooses inappropriate goals, but
makes good use of resources to pursue these goals -> result: a high-quality product that
customers do not want
Organizational Performance correct answers a measure of how efficiently and effectively a
manager uses resources to satisfy customers & achieve organizational goals
* high-performing organizations are efficient & effective
Efficiency correct answers a measure of how well or how productively resources are used to
achieve a goal
Effectiveness correct answers A measure of the appropriateness of the goals an organization is
pursing & the degree to which to the organization achieves those goals EX. how they match with
markets/customers
Managers correct answers o People responsible for supervising the use of an organization's
resources to meet its goals
o Resources: people, assets, budgets
o Know the terms: resources, organization
Management correct answers o The planning, organizing, leading, and controlling of human and
other resources to achieve organizational goals effectively and efficiently
o Good management = high performance
4 Tasks of Management correct answers Planning, organizing, leading, controlling
Planning correct answers ♣ identifying and selecting appropriate goals
• Choose appropriate organizational goals and courses of action to best achieve those goals
• Deciding which goals the organization will pursue
• Deciding how to allocate organizational resources
• A->B
,Organizing correct answers ♣ structuring working relationships in a way that allows
organizational members to work together to achieve organizational goals
• Establish task and authority relationships that allow people to work together to achieve
organization goals (responsibility)
• Grouping people into departments, usually according to the kinds of job tasks they perform
• Laying out lines of authority and responsibility
• Deciding how best to organize resources, particularly human resources
• Organizational Structure: a formal system of task and reporting relationships that coordinates
and motivates organizational members so they work together to achieve organizational goals
Leading correct answers ♣ articulating a clear vision and energizing and enabling organizational
members so they understand the part they play in achieving organization goals
• Motivate, coordinate, and energize individuals and groups to work together to achieve
organizational goals
• Using power, personality, and influence, persuasion, and communication skills
• Energizing and enabling employees to perform at a high level towards organizational goals
• Outcome is highly motivated and committed workplace
• A->B
Controlling correct answers ♣ evaluating how well an organization is achieving its goals and
taking action to maintain or improve performance
• Establish accurate measuring and monitoring systems to evaluate how well the organization
had achieved its goals
• Deciding which goals to measure
• Measuring performance accurately
Outcome= ability to adapt and to regulate organizational efficiency and effectiveness
Levels of Management correct answers o First-line Manager: a manager who is responsible for
the daily supervision of non-managerial employees
♣ Most leading
o Middle Manager: a manager who supervises first-line managers & everyone in their unit and is
responsible for finding the best way to use resources to achieve organizational goals
♣ Leading, planning = similar
o Top Manager: a manager who establishes organizational goals, decides how departments
should interact, and monitors the performance of middle managers, monitor middle managers &
everyone else
♣ Planning
o Top Management Team: a group composed of the CEO, the COO, the president, and the heads
of the most important departments
What skills do Managers need to accomplish the 4 tasks of management?/ how are these skills
used across levels? correct answers o Conceptual Skills: the ability to analyze and diagnose a
situation and to distinguish between cause and effect- particularly as this is relevant to planning
and organizing
♣ Top Management (most important at top)
, o Human Skills: the ability to understand, alter, lead, and control the behavior of other
individuals and groups
♣ Top Management, Middle Management, Lower-level management = important on all levels
o Technical Skills: The job-specific (skills) knowledge and techniques required to perform an
organizational role (a particular type of work or occupation) at a high level
♣ Lower-level management (most important at bottom)
top managers correct answers - Establish organizational goals
- Responsible for the performance of all departments
- Decide how different departments should interact
- Lead middle managers and everyone else
- Skills needed: Conceptual skills and Human skills
- Spend time: Planning, Organizing
Middle Managers correct answers - Responsible for finding the best way to use resources to
achieve organizational goals
-responsible for finding the best way to use resources to achieve organizational goals
- Lead first line managers and everyone in their unit
- Skills needed: Human Skills
- Spend time: planning, leading
First-line Manager correct answers o a manager who is responsible for the daily supervision of
non-managerial employees
♣ Most leading
- Skills needed: Technical skills, human
- Spend time: leading
Top Management Team correct answers a group composed of the CEO, the COO, the president,
and the heads of the most important departments
Conceptual Skills correct answers o the ability to analyze and diagnose a situation and to
distinguish between cause and effect- particularly as this is relevant to planning and organizing
♣ Top Management (most important at top)
Human Skills: correct answers o the ability to understand, alter, lead, and control the behavior of
other individuals and groups
♣ Top Management, Middle Management, Lower-level management = important on all levels
Technical Skills correct answers o The job-specific (skills) knowledge and techniques required to
perform an organizational role (a particular type of work or occupation) at a high level
♣ Lower-level management (most important at bottom)
Competitive Advantage correct answers - The ability of one organization to outperform other
organizations because it produces desired goods or services more efficiently and effectively than
they do
o Increasing efficiency: reduce the quantity of resources used to produce goods or services
