BADM 310 EXAM 1 || WITH 100% ERRORLESS
ANSWERS.
management correct answers a process of planning, organizing, decision making, leading,
motivating, and supervising people to reach organizational goals efficiently and effectively
planning/decision making, organizing, controlling, leading
sits atop all core functions of business.
efficiently correct answers doing things right (to make optimum use of resources)
effectively correct answers doing the right things (to achieve the desired goal)
Scientific Management correct answers Taylorism
Frederick Taylor - principles of scientific management, shovel experiment
inefficiency leads to losses, solution is systematic management, scientific approach yields better
management practices
scientific management optimizes workflows
Hawthorn Findings correct answers initiated human relations movement
human relations "optimize" people and management of people who enact workflows
human relations - understanding people's thoughts, attitudes, and behaviors
Evidence Based Management (EBM) correct answers practice of basing managerial decisions
and actions on Big E and Little e evidence
intuition is not EBM
Big E Evidence correct answers comes from controlled scientific studies
generalizable knowledge regarding cause and effect connections derived from scientific methods
Little e evidence correct answers comes from local data collection
Organizational Behavior correct answers an interdisciplinary field dedicated to understanding
and managing people at work
concepts and methods come mainly from psychology, sociology, anthropology, economics
,Application of OB improves individual, group, and organizational outcomes
startups that adopt OB "best practices" more likely to survive
Impact correct answers driven by good management
efficiency + effectiveness
Job Performance correct answers value of the set of employee behaviors that contribute, either
positively or negatively, to organizational goal accomplishment
Does not include irrelevant behaviors such as texting during work break
consists of behaviors, and behaviors can be measured:
1. Task Performance
2. Citizenship Behavior
3. Counterproductive Work Behavior
measures behavior instead of results because employees contribute to an organization in ways
that go beyond simply results, it would create "bottom-line" mentality, and results are often
influenced by factors that go beyond employees' control
Task Performance correct answers the behaviors directly involved in transforming organizational
resources into the goods or services an organization produces (behaviors included in one's job
description)
set of explicit obligations that an employee must fulfill to receive compensation and continued
employment
routine, adaptive, and creative
Job analysis correct answers A process used to develop a job description and job training.
lists everything the job-holder does (or should be done) and breaks these behaviors down into
steps
1. list of activities involved in a job is generated
2. subject matter experts rate each activity based on importance, frequency, etc.
3. activities that are rated highly are retained and used to define task performance
O*NET correct answers Occupational Information Network
, Lists tasks for every job counted by the Department of Labor
information should be supplemented with information regarding behaviors that support an
organization's values and strategy
Citizenship Behavior (contextual performance) correct answers voluntary activies that may or
may not be rewarded but that contribute to the organization by improving the overall quality of
the setting in which work takes place
organizational and interpersonal
3 important points:
1. citizenship behavior is relevant and can improve organizational effectiveness in any job
2. employees that engage in citizenship behavior during one point in time might not engage in it
at other points in time (citizenship fatigue)
3. supervisors don't always view citizenship behavior as "optional" (assessment of job
performance can depend on it)
Routine Task Performance correct answers involves well-known responses to demands that
occur in a normal, routine, or otherwise predictable way
Adaptive Task Performance (Adaptability) correct answers involves employee responses to task
demands that are novel, unusual, or, at the very least, unpredictable
Creative Task Performance correct answers degree to which individuals develop ideas or
physical outcomes that are both novel and useful
Interpersonal Citizenship Behavior correct answers helping, courtesy, sportsmanship
benefit coworkers and colleagues and involve assisting, supporting, and developing other
organizational members in a way that does beyond normal job expectations
helping correct answers involves assisting coworkers who have heavy workloads, aiding them
with personal matters, and showing new employees the ropes when they first arrive on the job
Courtesy correct answers keeping coworkers informed about matters that are relevant to them
Sportsmanship correct answers involves maintaining a good attitude with coworkers, even when
they've done something annoying or when the unit is going through tough times
Organizational Citizenship Behavior correct answers voice, civic virtue, boosterism
