USPS 476 Ultimate Practice Exam (100%
Correct) Graded A+ |Verified| Passed
*Q&A*
A customer relocated but is not receiving his mail because he failed to submit a change of address form.
He requests that you provide him with his mail regardless.
MOST
Inform him that postal policy pro...
USPS 476 Ultimate Practice Exam (100%
Correct) Graded A+ |Verified| Passed
*Q&A*
A customer relocated but is not receiving his mail because he failed to submit a change of address form.
He requests that you provide him with his mail regardless.
MOST
Inform him that postal policy prohibits you from handing over his mail until a change of address is
properly submitted.
LEAST
Tell him there is nothing you can do until he files a change of address.
A customer on your route inquires about locating something on the USPS website.
MOST
Guide him on where to find the information and offer assistance with any other issues he might have.
LEAST
Offer to help him search for it on his computer.
A customer asks for the status of a package that was delivered a few days ago.
MOST
Present proof of delivery and explain that he is responsible for the package once it has been delivered.
LEAST
Show him the proof of delivery and ask if he thinks it might have been stolen.
A customer inquires about shipping options, but you are unfamiliar with the answers.
1
, MOST
Admit that you are not knowledgeable about shipping options and recommend that he check the USPS
website.
LEAST
Promise to have the answers tomorrow and research shipping options after completing your deliveries.
A new employee is struggling to learn his job, which is causing you and others to work harder to
maintain production standards.
MOST
Provide him with tips on how to perform his job more efficiently and effectively.
LEAST
Do nothing and assume his production will improve with time.
A customer is upset because the nearby post office lacks a product he needs immediately.
MOST
Propose an alternative product that might serve his needs.
LEAST
Retrieve the product from another location and bring it back to the customer.
You are on track to complete a task before starting your deliveries. While doing this, you notice two
coworkers struggling with their work.
MOST
Offer them brief advice so you can finish your task on time.
LEAST
Disregard them and focus solely on completing your task.
2
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