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OMGT Final Exam Review Questions and Answers
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OMGT Final Exam Review Questions and Answers
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OMGT Final Exam Review Questionsand Answers
T/F:
The chief objective of supply chain management is to achieve and sustain competitive
advantage in the market by providing value to the customer through collaborative
relationships among supply chain members. - Answer-True
T/F:
The SCOR-DS Model is diagram that identifies the organizations upstream and
downstream in the supply chain. - Answer-False
T/F:
Flexibility in supply chains is the ability of the system to cope with changes and
configuring resources in responding to customer needs and changing circumstances in
an effective and efficient manner. - Answer-True
A supply chain may be thought of as consisting of three parts. Which of the following is
a correct listing of the three parts? - Answer-- Sourcing
- Operations
- Logistics
The value chain model was developed by: - Answer-Michael Porter
Benefits of a flexible supply chain include all but the following: - Answer-Longer lead
times
T/F:
Business process is a structured set of activities designed to produce a specific output. -
Answer-True
Business process management consists of the following steps except________. -
Answer-Bottleneck Identification
Which of the following is NOT a benefit of using business process management? -
Answer-increased value-added time
Productivity is expressed as __________________. - Answer-output divided by input
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspects of their operations, they are
engaging in ___________. - Answer-Benchmarking
, ___________ products involve no customization but ____________ products are
completely customized driven by actual customer orders. - Answer-- Make-to-Stock
- Make-to-Order
The main purpose or reason for developing the ISO 9000 series was to - Answer-create
a benchmark for quality systems
Which of the following refers to a production environment where a product can be made
from common components after receipt of a customer's order? - Answer-Assemble-to-
Order
T/F:
Total Quality Management is a management philosophy characterized by customer
driven quality that permeates the entire organization. - Answer-True
T/F:
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14
points of management. - Answer-False
T/F:
The TQM component of customer-driven quality defines two main types of customers,
those internal to the organization and those external to the organization. - Answer-True
Which of the following is NOT one of Garvin's approaches to defining quality? - Answer-
Process-Based
The __________________ approach to quality defines quality by conformance to the
product design through a set of specifications. - Answer-manufactured-based
The _____________ approach to quality defines quality as providing performance at an
acceptable price or conformance at an acceptable cost. - Answer-Value-Based
______________ is the most widely recognized of the quality experts and is the most
recognized individual when it comes to the philosophy of TQM - Answer-Edwards
Deming
A Pareto Diagram is primarily used for - Answer-arranging defect number and types to
help prioritize improvements
T/F:
Supply chain and logistics strategy is one of the functional strategies developed by a
firm outlining the plan of action to get goods and services to customers, as effectively
and efficiently as possible - Answer-True
T/F:
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