Exam (elaborations)
OMGT 6213 Exam Study Guide Questions and Answers
- Course
- Institution
OMGT 6213 Exam Study Guide Questions and Answers
[Show more]
Content preview
OMGT 6213 Exam Study GuideQuestions and Answers
Definition of Operations and Supply Chain Management - Answer-the design, operation,
and improvement of the systems that create and deliver the firm's primary products and
services
Efficiency - Answer-doing something at the lowest possible cost
Effectiveness - Answer-doing the things that will create value for the customer
Value - Answer-the attractiveness of a product relative to its price
Differences between services and goods - Answer-service is intangible, service requires
some degree of interaction with the customer, services vary from day-to-day, service is
perishable and time dependent, services are a package of features (supporting facility,
facilitating goods, explicit services, implicit services)
Sustainable supply chain strategy - Answer-the ability to meet current resource needs
without compromising the ability of future generations to meet their needs
Operations and supply strategy - Answer-the setting of board policies and plans that will
guide the use of the resources needed by the firm to implement its corporate strategy
Operations effectiveness - Answer-performing activities in a manner that best
implements strategic priorities at minimum cost
Dimensions of competitive advantage
Cost or Price - Answer-Make the product or deliver the service inexpensively
Dimensions of competitive advantage
Quality - Answer-Design quality - set of features a product or service has Process
quality - products or services free of defects because of the quality of the production
process (Make a great product or deliver a great service)
Dimensions of competitive advantage
Delivery speed - Answer-make the product or delivery the service quickly
Dimensions of competitive advantage
Delivery Reliability - Answer-Deliver it when promised
Dimensions of competitive advantage
Flexibility and new-product introductions speed - Answer-Change it
, Order winner - Answer-A specific marketing-oriented dimension that clearly
differentiates a product from competing products
Order qualifier - Answer-a dimension used to screen a product or service as a candidate
for purchase
Strategic fit - Answer-degree to which a firm's capabilities and competencies relate to
it's strategy
Activity-system maps - Answer-diagrams that show how a company's strategy is
delivered through a set of supporting activities
Productivity Measure - Answer-a measure of how well resources are used. Productivity
= Output/Input Partial measure - ratio of output to a single input (eg. Sales/labor)
Multifactor measure - ratio of output to some inputs, but not all inputs (eg. Sales/labor +
capital + materials)
industrial learning - Answer-aka Units of output per time period (best for high volume
production and short cycle time)
individual learning - Answer-improvements that result when people repeat a process
and gain a skill or efficiency from their own experience Two elements: rate of learning
and initial start level. Guidelines to improve individual performance: (1) proper selection
of workers, (2) proper training, (3) motivation, (4) work specialization, (5) do one or very
few jobs at a time, (6) use tools or equipment that assist or support performance, (7)
provide quick and easy access for help, (8) allow workers to help redesign their tasks
organizational Learning - Answer-main source is the individual learning of employees
but also acquires knowledge through its technology, structure, documents it retains,
SOPs
process - Answer-any set of activities performed by an organization that takes inputs
and transforms them into outputs ideally of greater value to the organization than the
original inputs.
process flowchart - Answer-Rectangles=tasks, Flows=arrows, Inverted
Triangles=Storage, Diamonds=Decision points
buffering - Answer-a storage area between stages where the output of a stage is placed
prior to being used in a downstream stage; Blocking: the activities in the stage must
stop because there is no place to deposit the item just completed
starving - Answer-the activities in a stage must stop because there is no work;
bottleneck - Answer-a resource that limits the capacity or maximum output of the
process
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lectknancy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75323 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now