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OMGT 3123 Final Exam Review Questions and Answers
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OMGT 3123 Final Exam Review Questions and Answers
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OMGT 3123 Ellis Final Exam ReviewQuestions and Answers
Business process is a structured set of activities designed to produce a specific output -
Answer-true
Business process management consist of the following steps except.... - Answer-
bottleneck identification
Which of the following is NOT a benefit of using business process management -
Answer-increased value-added time
Productivity is expressed as____________ - Answer-output divided by input
A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon.
The car wash employs 5 washers at $6 per hour. An appropriate measure of
productivity is: - Answer-1.7 cars/ $
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are
engaging in ___________. - Answer-benchmarking
Continuous flow is more efficient but less flexible than job shop because___________ -
Answer-continuous flow produces products in extreme high volume
_____________ products involve no customization but _____________ products are
completely customized driven by actual customer orders. - Answer-make to stock, make
to order
Which of the following refers to a production environment where a product can be made
from common components after receipt of a customer's order - Answer-assemble to
order
The maximum level of output of a system in a certain time period under ideal conditions
is the ________ - Answer-theorectical capacity
If the maximum output level of a piece of equipment is at a rate of 400 units per hour
and the actual output during an hour is 350 units., which of the following is the capacity
utilization rate? - Answer-87.5%
Assume a fixed cost for a process of $120,000. The variable cost to produce each unit
of product is $35 and the selling price for the finished product is $50. Which of the
following is the number of units that has to be produced and sold to break-even? -
Answer-8,000
, A company is considering producing a product for a new market. The fixed costs
required for manufacturing and delivering the product is $50,000. Labor and material
costs are estimated to be approximately $25.00 per product. If the product is sold for
$35.00 each, the firm's break-even volume would be - Answer-5,000 units
Total Quality Management is a management philosophy characterized by customer
driven quality that permeates the entire organization. - Answer-true
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14
Points for Management. - Answer-false
The TQM component of Customer-Driven Quality defines two main types of customers,
those internal to the organization and those external to the organization. - Answer-true
Regarding the Cost of Quality, PAF stands for Perfection, Assessment, and Failure. -
Answer-false
Kauro Ishikawa is widely credited with developing the quality loss function, a
mathematical perspective on the cost of deviation from specified product standards. -
Answer-false
Which of the following is NOT one of Garvin's approaches to defining quality? - Answer-
process based
The _______________ approach to quality defines quality by conformance to the
product design through a set of specifications. - Answer-manufacturing-based
The _______________ approach to quality defines quality as providing performance at
an acceptable price or conformance at an acceptable cost. - Answer-value-based
Regarding Garvin's eight dimensions of product quality, which of the following is
concerned with the wear and tear from usage that eventually ends a product's useful
life? - Answer-durability
______________ is the most widely recognized of the quality experts and is the most
recognized individual when it comes to the philosophy of TQM. - Answer-w. edwards
deming
The five TQM components include all the following, EXCEPT - Answer-supplier
development
The TQM component of __________________ seeks to flatten the organizational
structure to move decision-making to the lowest possible level. - Answer-Empowered
interdisciplinary teams.
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