HDI Desktop Support Technician Questions and Answers | Latest Version | 2024/2025 | Graded A+
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Course
HDI Desktop Support Technician
Institution
HDI Desktop Support Technician
HDI Desktop Support Technician Questions and
Answers | Latest Version | 2024/2025 | Graded
A+
1. In
A) High Definition Interface
B) Help Desk Institute
C) Hardware Device Interface
D) High Density Integration
Answer: B) Help Desk Institute
Rationale: HDI is known for its standards in hel...
HDI Desktop Support
Technician Questions
and Answers | Latest
Version | 2024/2025 |
Graded A+
,1|Page
HDI Desktop Support Technician Questions and
Answers | Latest Version | 2024/2025 | Graded
A+
1. In
A) High Definition Interface
B) Help Desk Institute
C) Hardware Device Interface
D) High Density Integration
Answer: B) Help Desk Institute
Rationale: HDI is known for its standards in help desk and technical
support practices.
2. Which of the following is the primary responsibility of a Desktop
Support Technician?
A) Developing software applications
B) Providing technical support to end users
C) Managing network infrastructure
D) Installing servers
Answer: B) Providing technical support to end users
Rationale: Desktop Support Technicians primarily assist users with
technical issues related to their desktop computers and software.
3. What is the first step in the troubleshooting process?
A) Implementing a solution
B) Identifying the problem
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C) Documenting the issue
D) Escalating the issue
Answer: B) Identifying the problem
Rationale: Proper troubleshooting begins with accurately identifying the
issue to effectively resolve it.
4. Which tool is commonly used to remotely connect to a user's
desktop for troubleshooting?
A) Microsoft Word
B) TeamViewer
C) Excel
D) Adobe Reader
Answer: B) TeamViewer
Rationale: TeamViewer is a widely used remote support tool that
allows technicians to access a user’s computer over the internet.
5. When a user reports that their computer is running slowly, which
of the following should you check first?
A) Hard drive space
B) Installed applications
C) Network connection
D) Graphics card
Answer: A) Hard drive space
Rationale: Insufficient hard drive space can significantly slow down a
computer, making it a priority check.
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6. What does the acronym BIOS stand for?
A) Basic Input Output System
B) Binary Integrated Operating System
C) Basic Internal Operating System
D) Binary Input Output System
Answer: A) Basic Input Output System
Rationale: BIOS is the firmware interface that initializes hardware
during the booting process.
7. A user is unable to print to a network printer. What is the first
step you should take?
A) Restart the printer
B) Check the printer's power supply
C) Verify the user's connection to the network
D) Replace the printer
Answer: C) Verify the user's connection to the network
Rationale: Ensuring the user is connected to the network is essential
before troubleshooting the printer itself.
8. What is the purpose of an operating system?
A) To manage hardware and software resources
B) To develop applications
C) To design web pages
D) To connect to the internet
Answer: A) To manage hardware and software resources
Rationale: The operating system is responsible for managing system
resources and providing a platform for applications to run.
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